Patient Service Representative II

Patient Service Representative II – Part‑Time

Michigan Institute of Urology – St. Clair Shores, MI

Are you looking to enter the healthcare field with a premier specialty practice? The Michigan Institute of Urology (MIU) is seeking a professional, dependable, and motivated Patient Service Representative II to join our team at our St. Clair Shores location. Experience is preferred, but we are willing to train the right candidate. If you are organized, professional, and great with people, we will provide the tools and training you need to succeed in specialized medicine.

• Location:
  
  20952 Twelve Mile Road, Suite 200, St. Clair Shores, MI 48081.
• Schedule:
  
  Part‑Time, 2–3 days per week. 8am–5pm no nights, no weekends.
• Total
  
  Hours:
  
  24 hours per week.
• Shift Structure:
  Monday – Friday only. No nights, no weekends, no holidays.

• Comprehensive Training:
  Training on state‑of‑the‑art EMR systems, medical terminology, and insurance protocols.
• Work‑Life Balance:
  Consistent daytime schedule that allows you to maintain commitments outside of work.
• Professional Environment:
  Work in our specialized suite within a top‑tier medical facility.

• Managing the Patient
  
  Experience:
  
  Greeting patients, handling the check‑in/check‑out process, and answering multi‑line phones with a professional demeanor.
• Coordinating Care:
  Scheduling appointments, managing patient flow, and acting as a resource for the clinical team.
• Handling Financials:
  Verifying insurance cards, collecting co‑payments, and ensuring patient records are accurate and secure.

• High School Diploma or equivalent is required.
• 1–2 years of medical office or high‑level customer service experience is a plus, but not required.
• Comfortable with computers, clear phone voice, calm in a busy environment.
• Punctual, dependable, and genuinely enjoys helping others.

Please note: This is a part‑time position and is not eligible for company benefits.

The Patient Service Representative II ensures the patients receive the highest level of customer service and care. The role covers non‑clinical support, acts as a resource to patient services staff, guides on more complex issues and concerns, coordinates clerical tasks including answering phones, greeting patients/visitors, and scheduling appointments. The PSR III moves patients through intake and checkout, including patient registration, scanning and filing medical records, collecting co‑payments, deductibles, and any outstanding balances.

The PSR II may process referrals and charge entries, ensuring all procedures are closely followed to create a seamless patient experience between clerical and clinical staff.

• Acts as a resource to patient services staff, providing guidance on more complex issues/concerns.
• Actively participates in problem solving and identifying improvement opportunities.
• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co‑payments and insurance cards).
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules follow up services and office visits for patients. May also schedule surgery, diagnostic and imaging as needed ensuring proper authorizations are obtained.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality, ensuring protected health information (PHI) is secured and system is logged off when unattended.
• Ensures proper hand‑off of responsibilities when task…