IT Systems and Applications Administrator

Job Title: IT Systems & Applications Administrator

Department: IT

Reports To: IT Manager

FLSA Status: Non-Exempt

The IT Systems & Security Administrator is responsible for supporting and maintaining the organization’s IT infrastructure, security, and business technology solutions. This role plans, implements, and manages security measures to protect networks, systems, and data while ensuring the reliability and performance of hardware, software, and cloud-based environments. Strong technical troubleshooting skills, networking fundamentals, Microsoft 365 expertise, and the ability to communicate effectively with end users and leadership are essential for success in this role.

(Additional duties may be assigned as required.)

• Responsible for planning, implementing, and maintaining security measures to protect computer networks, systems, and data, including access controls, monitoring, and best practices.
• Responsible for evaluating, testing, installing, configuring, and troubleshooting all hardware and software components to ensure reliability and usability, including maintaining documentation and proper software licensing.
• Responsible for mobile device management (MDM), including device provisioning, security policies, and ongoing support.
• Responsible for camera surveillance systems, including configuration, monitoring, and troubleshooting.
• Responsible for Microsoft 365 environments, including Outlook, One Drive, SharePoint Online, Teams, backups, permissions, and user management.
• Responsible for developing, supporting, and maintaining business solutions using Microsoft Power Platform (Power Apps, Power Automate) and reporting solutions using Power BI to improve operational efficiency and visibility.
• Assist in identifying and supporting opportunities to leverage AI-enabled tools and automation to streamline business processes and improve user productivity.
• Responsible for various IT projects, including cloud migrations, network infrastructure improvements, system integrations, cylinder configurator support, barcoding systems, and other technology initiatives.
• Assist the IT Manager with day-to-day operations, project execution, documentation, and user support, serving as backup when required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily maintaining confidentiality due to the sensitive information that may be viewed. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree (B.A. or B.S.) from a four-year college or university in Information Technology, Computer Science, or a related field; or an equivalent combination of education and experience.
• Strong networking fundamentals, including LAN/WAN, TCP/IP, DNS, DHCP, and basic firewall concepts.
• Demonstrated ability to troubleshoot and resolve hardware, software, and system issues across a variety of environments.
• Advanced proficiency with Microsoft 365, including Outlook, Teams, One Drive, SharePoint Online, Power BI, Power Apps, and related administration tools.
• Working knowledge of iOS and Android devices, including configuration, troubleshooting, and mobile device management (MDM).
• Familiarity with AI-enabled tools and automation technologies (e.g., Microsoft Copilot, Power Platform AI features, or similar) and the ability to apply them to improve support processes and operational efficiency.
• Strong analytical, documentation, and communication skills with the ability to support both end users and IT initiatives.

• Ability to read, analyze, manage, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, technical documentation, and procedure manuals.
• Ability to effectively communicate and present information, respond to questions from groups of managers, clients, customers, and the general public.

• Ability to calculate figures and…