Delivery Manager

Delivery Manager

We are looking for an experienced Delivery Manager to be a force multiplier for our product teams. You won't just be facilitating team events; you will be the orchestrator of the team's execution plan, the guardian of its health, and a key partner in our journey to becoming a world‑class, product‑led organization.

As a Delivery Manager, you will be the servant leader who ensures product teams can operate at their full potential. You will drive operational excellence, enabling faster learning cycles, more predictable delivery, and a culture of continuous improvement.

You will collaborate with the Tech Ops Workplace Technical Service Owner, Architect and Engineers, supporting them in successful delivery so that we achieve the goals outlined in our IT & Workplace services roadmap.

• Proactively identify, resolve, and elevate impediments—from tactical daily blockers to complex, systemic issues that span multiple teams.
• Masterfully manage dependencies within and across teams, ensuring clear communication and alignment to prevent delays.
• Champion high‑integrity commitment management, coaching teams on creating realistic forecasts and communicating progress transparently.
• Partner with teams to streamline the path to production, improving deployment frequency and ensuring releases are smooth and effective.

• Cultivate a culture of trust, collaboration, and psychological safety where problems can be raised and solved without fear of blame.
• Coach teams on self‑organisation, effective collaboration, and conflict resolution, helping them mature Agile ways of working and to understand the principles of project management.
• Champion a mindset of continuous improvement, using metrics and retrospectives to identify and act on opportunities to work smarter.

• Act as a key coach and partner to Technical Service Owners, helping them bridge the gap between strategic discovery and tactical delivery.
• Influence and align stakeholders, providing transparency into the team's progress, risks, and dependencies.
• Contribute to and help build our Delivery Management community of practice, sharing knowledge, and standardising best practices across Elanco.

• Extensive
  
  Experience:
  
  Proven success in a delivery‑focused role (e.g., Delivery Manager, Project Manager, Agile Coach) within a large, cross‑functional organisation.
• Transformation Champion: Experience navigating and supporting large‑scale organisational change, such as an agile or product model transformation. You understand the challenges and can help guide teams through ambiguity.
• Deep Expertise: A deep, practical understanding of Agile and Lean principles, with the ability to adapt frameworks like Scrum and Kanban to fit the team's context, rather than applying them dogmatically.
• A Strategic Mindset: The ability to see beyond the team level to identify systemic bottlenecks and opportunities for broader organisational improvement.
• A Coaching Heart: A genuine passion for coaching individuals and teams to help them grow and improve. You are comfortable coaching across all levels, from team members to Technical Service Owners, and can constructively partner with and coach leadership to help foster new skills and an agile mindset.
• Exceptional Facilitation
  
  Skills:
  
  You are an expert facilitator who can guide teams through complex conversations, planning sessions, and conflict resolution with ease.
• Data‑Driven Approach: You use metrics not as a weapon, but as a tool to help teams understand their performance and drive meaningful improvements.
• Experience:
  • Experience and/or understanding of the products that Workplace delivers to customers. These include, but are not limited to:
    • General Microsoft 365 applications including SharePoint, Exchange Online, and One Drive.
    • MS collaboration tools such as Teams and Loop.
    • MS Power Platform: i.e. Power Apps, Pages, Automate, Virtual Agent, Dynamics; SMTP and Application email services.
    • Workplace services including client and productivity.
    • Data security applications and…