Regional Director Operations-IFM

Forefront is dedicated to enhancing lives through exceptional culinary and support services. As a leader on our team, you play a vital role in driving operational success within a healthcare environment. Through our core values Tenacity, Integrity, Creativity, Service Excellence, Safety, and Caring, you will lead teams, ensure high-quality service delivery, and help create a clean, safe, and healing environment for all.

If you are passionate about leading people, developing teams, and making a meaningful impact, we invite you to join us.

• Supportive Culture:
  Collaborate with a leadership team that values input, accountability, and continuous improvement
• Growth-Focused:
  Access to leadership development, Lean Six Sigma opportunities, and career advancement pathways
• Comprehensive Benefits:
  Medical, dental, vision, life insurance, 401(k), pet insurance, and unlimited PTO

The Regional Director of Operations (RDO) – Integrated Facilities Management (IFM) provides strategic leadership and operational oversight for multiple client accounts across healthcare and senior living environments. This role is accountable for the performance of Environmental Services, Facilities Management, Laundry, and other support service operations within an assigned region. The RDO ensures operational excellence, regulatory compliance, financial stewardship, client satisfaction, safety, and talent development while driving continuous improvement initiatives and supporting regional growth.

The position partners closely with site leadership, client executives, and Forefront leadership to deliver consistent service outcomes aligned with Forefront's mission, values, and Service Excellence standards.

• This is a salaried exempt leadership position. Hours may vary based on operational needs, including client meetings, travel, and emergency response. Extended hours and travel are expected to maintain oversight across multiple sites.

• $135,000-$145,000/yr

• Provide regional leadership and operational oversight for multiple IFM accounts.
• Lead, coach, mentor, and develop Directors, Managers, and Supervisors across Facilities Management and Environmental Services.
• Ensure compliance with all Forefront standards, client requirements, accreditation standards, and regulatory agencies.
• Partner with client executives and facility leadership to align operational strategies and performance expectations.
• Conduct routine site visits, audits, environmental rounds, and operational reviews.
• Monitor regional performance through scorecards, dashboards, KPIs, and financial reporting.
• Develop and implement corrective action plans to address operational, safety, compliance, and quality concerns.
• Oversee budgeting, labor management, forecasting, cost controls, and financial performance.
• Support capital planning, asset management, equipment replacement strategies, and vendor management programs.
• Ensure effective housekeeping, laundry, maintenance, engineering, grounds, and life safety operations where applicable.
• Drive continuous improvement, standardization, and best‑practice implementation across the region.
• Support recruitment, succession planning, leadership development, retention, and employee engagement initiatives.
• Ensure compliance with infection prevention, safety, emergency preparedness, and business continuity programs.
• Lead customer satisfaction initiatives and maintain strong client relationships.
• Utilize operational data and analytics to identify trends and improve performance outcomes.
• Support new business implementation, account transitions, and regional growth initiatives.
• Participate in emergency response and provide operational support during critical events.

• 60‑75%

• Responsible for acting in conformance with all facility and departmental policies and procedures, including those relating to Human Resources, Code of Ethics and Business Conduct, Health and Safety regulations, Compliance requirements, Patient Rights, Confidentiality, and HIPAA. Responsible for acting in…