Customer Service Rep

Job Requirements

You must be 16 years of age or older.

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk‑in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Orientation and training provided on the job.

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination to make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In‑store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Fumes from food odors.
• Exposure to cornmeal dust and cramped quarters including walk‑in cooler.
• Hot surfaces/tools up to 500 degrees or higher.

Standing
:
Most tasks performed from standing position. Height of work surfaces between 36" and 48".

Walking
:
Short distances for short durations.

Sitting
:
Paperwork done in office at desk or table.

Lifting
:

• Bulk product deliveries unloaded by hand truck; cases up to 50 pounds.
• Deliveries may include cases of ingredients and supplies weighing up to 50 lbs.
• Cases lifted from floor and stacked up to 72".

Carrying
:

• Large cans (≈3 lbs, 7 oz) carried from workstation to storage.
• Pizza sauce (≈30 lbs) carried from storage to front of store.
• Trays of pizza dough carried 3 at a time, ≈12 lbs per tray.

Pushing
:

• Move trays placed on dollies; force up to 7.5 lbs.
• Trays may also be pulled.

Climbing
:

• Sometimes navigate stairs or climb ladder to change prices or perform maintenance.

Stooping/Bending
:

• Forward bending at waist necessary at assembly station.
• Duration 30‑45 seconds repeated continuously during the day.

Crouching/Squatting
:

• Occasional to stock shelves and clean low areas.

Reaching
:

• Continuous reaching up, down, forward; above 72" occasionally.
• Reaching down for tasks like scooping cornmeal or washing dishes; forward when obtaining ingredients or answering phones.

Hand Tasks
:

• Eye‑hand coordination continuous during the day.
• Handling pizza dough, pizza peel, rolling cutter, cardboard boxes etc.
• Frequent and forceful pinching, grasping cans, phone, cutter, peel, boxes.

Machines, Tools, Equipment, Work Aids
:

Use of pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.