Store Manager, Retail & Store Manager

Company:
Hibbett Retail, Inc.

Location:

00465 Saint Clairsville, OH

Position:
Store Manager – Hourly $16.50 - $19.90;
Department:
Operations; FLSA Status:
Non-Exempt;

Reports to:

District Sales Manager

The Store Manager oversees and is responsible for the store’s sales efforts in each department, supervises overall operation to ensure efficiency and profitability, enforces company policies, communicates with the District Sales Manager and Store Support Center, represents the brand in appearance and professionalism, and provides outstanding customer service.

• Drive store sales and achieve sales goals focused on company growth.
• Manage and control store assets.
• Direct and oversee entire sales efforts; train and mentor store associates in sales strategies and skills.
• Maintain awareness of all aspects of the store, including sales statistics, inventory, and expenses that together produce profit.
• Consult and collaborate with District Sales Manager to establish and enforce policies, goals, and procedures.
• Direct staff to ensure all responsibilities and standards in each department are completed.
• Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
• Carry out personnel recruiting, hiring, training, discipline, and evaluation; manage the store’s payroll and schedule to meet labor goals.
• Maintain proper store security and partner with Asset Protection to prevent theft and reduce shrink.
• Communicate with District Sales Manager regarding inventory movement; drive inventory goals and strategies.
• Provide information and consistently follow through on all marketing and advertising plans; stay aware of customer trends.
• Keep abreast of competition and new ideas; stay informed on community events to seize opportunities.
• Deliver extraordinary customer service highlighted in the customer service manual, including assisting customers upon entry and during peak periods.
• Protect company assets and financial information by ensuring accuracy of internal control procedures and reporting potential fraud risk to management.

• Manage subordinate supervisors and non‑management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training.
• Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward, discipline, and resolve complaints.

• Bachelor’s degree in business or related field, or equivalent experience.
• Experience working in a retail environment, preferably footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3–5 years of customer service experience; 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Analytical thinker with demonstrated business acumen.
• Problem‑solving ability and capability to juggle multiple tasks and priorities.
• Strong commitment to customer service and leadership.
• Strong communication skills.