Sr. Scheduling Coordinator - Urology, St. Cloud

Sr. Scheduling Coordinator

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Responsible for maintenance of appropriate departmental schedules. May provide feedback to manager for human resources functions such as hiring, coaching, and counseling. Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules. Accurately communicates prep information, arrival time and arrival location to patient.

Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.

Assist in training or mentoring of all team members. Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Monitors workload each day and prioritizing based on department.

Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications. Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues. Takes a proactive role in problem resolution.

High school diploma and medical terminology and/or basic anatomy training required. Associate's degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience. Three (3) years of experience in clinical registration and scheduling. Associated degree in Business, information systems clinical field or related may be substitute for two years of experience None.