Community Association Manager

Community Association Manager - Esplanade at Center Lake Ranch

About the Opportunity:

Esplanade at Center Lake Ranch is seeking a Community Association Manager (CAM) who will serve as the executive leader of the premier, resort-style residential community.

The Community Association Manager works directly with Community Board of Directors, Troon Leadership, Finance/Budget Team and Vendors to provide the unparalleled service, accountability and the ultimate lifestyle experience for our members.

About Esplanade at Center Lake Ranch:

Esplanade at Center Lake Ranch offers an elevated, resort-style living experience in St. Cloud, Florida. This exclusive, gated community of approximately 300 homes features thoughtfully designed residences with open-concept layouts, upscale finishes, and scenic homesites overlooking natural preserves and ponds. The community is centered around a lifestyle-driven environment, with signature amenities and wellness-focused programming that promote engagement, recreation, and connection among residents.

The Venue feature includes the fitness center, movement studio, treatment room, lifestyle room, and a terrace with outdoor seating for relaxation and community gatherings.

We welcome applications from qualified candidates who are passionate about delivering exceptional service, leading high-performing teams, and creating best-in-class lifestyle experiences in a resort-style environment.

Key Leadership Responsibilities:

* Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees.

* Motivates, directs, and assists department heads, managers and front-line staff on a daily basis.

* Plans, develops and implements operational procedures and methods in concert with TROON practices and policies.

* Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management.

* Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required.

* Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.

* Understands and keeps abreast of HOA's financial record keeping.

* Completes daily, month-end and annual reporting as required.

* Monitors the quality of the HOA's products and services, and ensures maximum member and guest satisfaction.

* Secures and protects the HOA's assets, including facilities and equipment.

* Builds and nurtures professional relationships between the Community, the Team Members and the Company.

* Assist in directing and coordinating the activities of contracted vendors and evaluate their performance.

* Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors.

* Investigate complaints, disturbances and violations and resolve problems following rules and regulations.

* Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance.

* Solicit and analyze bids from contractors for repairs and/or maintenance.

* Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.

* Maintain records of maintenance and operating costs as well as all related Association costs.

* Purchase supplies as needed.

* Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.

* Assist in the preparation of detailed budgets and financial reports for Associations.

* Confer regularly with community association members to ensure their needs are being met.

* Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matters.

* Provides leadership to Team Members.

* The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be…