Center Manager - New Home Community

Welcome Center Manager

Join a brand-new master-planned community in St. Cloud, FL as our Full-Time Welcome Center Manager!

The Welcome Center Manager reports directly to the Regional Director for the Residential and Lifestyle Division and will work closely with the community developer, marketing, and property management teams.

Welcome Center Operations

• Oversee operation of the Welcome Center for new home, master plan community.
• Operations include prospective homebuyer presentations, home builder communications and café operations.
• Hire, train, schedule, and supervise part-time employees to assist in the operation of the Welcome Center, including Welcome Center ambassadors and baristas.
• Greet guests, offer hospitality and create rapport with both prospects and residents.
• Deliver detailed community presentations to prospective home buyers and realtors.
• Capture prospect profile and contact information and enter it in the database for instant communication to on-site builders/sales centers.
• Update and distribute community collateral and builder inventory handouts for prospects.
• Consistently keep up to date with local information, attractions, events, etc.

Marketing Communications

• Participate in marketing team calls and meetings.
• Update various pages on the website, such as builder information and photo galleries.
• Assist with posts to the community's social media channels & sites
• Solicit and post homebuyer testimonials on the website as requested by the marketing team.
• Assist in the development of monthly e-blast communications for the marketing program.
• Provide marketing presentations to all builder associates currently selling in the community, as well as to prospective builders. This will happen on an ongoing basis
• Serve as a marketing liaison between the developer and the builder sales teams. To include visiting sales offices to gather and disseminate information and provide collateral as necessary.
• Manage the realtor program on behalf of the community developer, to include fostering relationships, facilitating meetings, presenting to the group, and encouraging participation.
• Promote the community by visiting brokerage offices within the selling radius. This will require some local travel.
• Weekly follow up to realtors who register prospects at the Welcome Center.
• Assist in the planning and implementation of major Realtor & Prospect events, including working these events. Some events will take place in the evening hours, on weekends and holidays.
• All other duties assigned.

• 3+ years in a lead/supervisory role in a customer service environment.
• Experience in New Home Construction or Real Estate.
• Some hospitality experience preferred.
• Fluent in Spanish is a plus.
• Public speaking and presentation experience is a necessity.
• Excellent oral and written communication skills.
• Efficient, well-organized, and able to handle multiple duties simultaneously.
• Energetic, enthusiastic, and motivational.
• Professional manner, discretion, and appearance.
• Must be able to show initiative and make decisions.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Normal work hours:
  Varied, including nights, weekends, and holidays.

Essential Function
- Seldom
- Occasionally
- Frequently

Stationary Position-- Sitting or Standing - X

Active Position-- Walking, jogging, running - X

Use of hands/fingers-- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate - X

Climb/Balance-- Stairs, ladders, ropes, equipment, beams - X

Stoop/kneel/crouch or crawl-- Position self, move - X

Talk/hear-- communicate, detect, converse with, discern, convey, express oneself, exchange information - X

See --Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess - X

Carry weight,…