Operations Professional

• Provide operational, customer service, and administrative support to the Government Reporting team.
• Process daily department work, including account transactions, journal entries, payment-related requests, and other operational activities.
• Serve as a primary point of contact for internal and external inquiries, delivering timely support via phone, email, and other communication channels.
• Partner with financial professionals, clients, banks, credit unions, clearing firms, vendors, and other business partners to resolve issues and facilitate processing.
• Perform account reconciliations, calculations, and reporting-related activities, including daily filing notifications and compliance-driven processes.
• Research customer accounts, investigate discrepancies, and provide resolution recommendations.
• Collaborate with internal operations and business units across Cetera to support service, reporting, and operational initiatives.
• Exercise sound judgment when making customer-focused decisions while adhering to firm policies, procedures, and regulatory requirements.
• Utilize Written Supervisory Procedures (WSPs), departmental guidelines, and operational manuals to ensure accurate and compliant processing.
• Manage a high volume of detail-oriented, process-driven tasks while maintaining accuracy, efficiency, and service standards.
• Identify process improvements and contribute creative solutions to enhance operational effectiveness and the customer experience.
• Work independently and collaboratively within a team environment while receiving guidance from department leadership as needed

• High School Diploma or equivalent
• 1-2 years of related experience in a professional environment
• Financial Services Industry
• Operational processes
• Knowledge of Tax Reporting Process
• Strong communication skills
• Clear Communicator
• Ability to work independently as well as within a team
• Organizational skills
• Attention to detail
• Analytical thought processor
• Ability to multi task
• Make sound decisions quickly and confidently
• Excel Experience a plus

Demonstrates expertise in operational processes and customer service within the Financial Services Industry, with a strong focus on compliance, attention to detail, and effective communication. Capable of managing multiple tasks while delivering accurate and timely support to internal and external stakeholders.

• Operational Processes
• Financial Services Industry
• Tax Reporting Process
• Strong Communication Skills
• Attention to Detail

• Account Reconciliation
• Journal Entries
• Payment Processing
• Compliance Reporting
• Analytical Thinking

• Organizational Skills
• Ability to Multi-task
• Sound Decision Making
• Team Collaboration
• Clear Communication

• Customer Service
• Operational Support
• Financial Transactions
• Detail-oriented Tasks
• Process Improvements

• Excel
• Written Supervisory Procedures (WSPs)