St. Cloud Facility Operations Specialist - Management Analyst

Overview

The work you'll do is more than just a job. At the State of Minnesota, employees contribute to policy development, essential services, and improving the well-being and quality of life for Minnesotans. The State is committed to equity and inclusion, offering benefits, support resources, and training and development opportunities.

Elevate your career by joining the Facilities Management team of the Minnesota Department of Health (MDH) in the St. Cloud district office in the onsite Facilities Operations role as the point of contact, supporting staff, visitors, partners, and providing building operational support. This position is onsite Monday-Friday, 8:00 a.m. – 4:30 p.m.

The purpose of this position is to provide a wide range of professional facilities support services to ensure effective operation of the district office and deliver high-quality service to staff and clients.

• Provide services at the St. Cloud District Office including front desk reception operations, safety and security, and Facilities Management building operations.
• Act as liaison with landlord representatives, building management, and vendors to facilitate security and emergency actions, and facility maintenance and repairs.
• Manage general office operations to provide a well-managed and safe district office infrastructure that meets staff needs.
• Monitor and maintain communications technology systems and conference room technology; liaise with MN.IT to ensure telephone and video conferencing equipment are functional for client use.
• Coordinate the hotel workstation equipment bundle, including setup and replacements that align with workplace standards.
• Assist other District Offices remotely to maintain Facilities Management services, including guest services, building operations, logistics, and operation continuity.

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

One (1) year of experience that must include all of the following:

• Experience using word processing and spreadsheet software applications such as MS Office Word, Excel, and Outlook sufficient to create, modify, and proofread documents with accuracy.
• In-person customer service and communication skills sufficient to provide courteous, effective, and timely service and to explain policies and/or processes to internal and external customers.
• Database management skills sufficient to carry out advanced administrative tasks and compile accurate information.
• Facilities management building operations experience such as coordinating and documenting interior and exterior maintenance.
• General office operations experience such as coordination of purchasing, receiving, stocking supplies, and mailing operations.

A related bachelor’s degree may substitute for twelve (12) months of experience; and an associate’s degree may substitute for six (6) months of experience.

• Ability to establish and maintain effective working relationships.
• Ability to work efficiently and effectively independently, under strict timelines, with a high volume of work and a high level of accuracy.
• Ability to carry out complex verbal and/or written instructions and provide instructions to others.
• Ability to solve problems in a diplomatic way, such as dealing with customers who may be frustrated or angry.

• Previous experience researching information, analyzing reports and conveying pertinent information.
• Experience using a variety of software and office technology systems such as Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, MS Teams.
• Previous front desk operations experience such as guest check-in, handling mail/courier packages, and interacting with the public in a highly visible position.
• Building operations experience such as cleanliness, functionality, reporting and scheduling interior and exterior maintenance.
• Safety and security walkthrough experience including routine building checks, monitoring emergency egress pathways, and supporting incident…