Client Services Associate

Who we are:

The Village is one of the region's leading non-profit human service organizations. We provide behavioral health and other community services across North Dakota and Minnesota. It's a place where you can build a career and help people at the same time.

Looking for a talented and friendly individual to join our team as a Client Services Associate! As a key member of our office staff, you'll be responsible for providing top-notch service to our patients both over the phone and in person.

We're seeking someone with a track record of success in a customer service role who is comfortable working in a fast-paced environment. Experience with healthcare office operations is a plus but not required - we're willing to train the right candidate!

As a Client Services Associate, you'll need to be a multitasking expert with excellent communication skills. Duties will include answering phones, scheduling appointments, managing patient records, and providing administrative support to our mental health professionals.

We offer flexible working hours, opportunities for career advancement, and a supportive work environment. We understand the importance of work-life balance, and we strive to provide our employees with the flexibility they need to succeed. Monday and Tuesday 8:00 AM to 5:00 PM, Wednesday and Thursday 8:00 AM to 6:00 AM, and Fridays 8:00 AM to 1:00 PM.

Flexibility is essential in this role. The starting pay is $20.00 per hour.

• High school diploma or equivalent
• Prior administrative or clerical experience preferred
• Proficient with Microsoft Office Suite (Word, PowerPoint, and Excel)
• A highly organized multi-tasker who works well in a fast-paced environment
• Excellent organizational, time management, and communication skills
• Team player and positive attitude
• The ability to work independently with a problem-solving mindset
• Willingness to learn and grow with the company

• Medical Insurance for you & your family partially paid by The Village
• Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan.
• 100% 403(b) Retirement Match up to 5% at hire.
• Voluntary Insurances including, Dental, Vision, Dependent Care FSA, Critical Illness, Hospital & Accident insurance.
• Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 + hours per week.
• 8 to 9 Paid holidays
• Accrue Paid Time Off (PTO) at rate of 13 days/year.

The Village Family Service Center is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Must pass criminal background check.