Public Service Representative, License Center, Auditor-Treasurer's Office

Salary Hiring Rate: $22.98/hour, Grade 11, Non-Exempt, Teamsters - General Unit Stearns County Mission:
Provide Exceptional Public Services to Assure a Safe, Healthy, Vibrant County for All.

Stearns County Values:
Professional | Approachable | Responsive | Collaborative | Fair & Equitable Stearns County is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, national origin, sex, age, marital status, public assistance status, veteran status, disability or sexual orientation.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.

Full Salary Range: $22.98 - $33.72/hour Position Objective To provide quality customer service primarily involving license and document management and related office duties. This position is responsible for performing a wide variety of customer service duties in an efficient, accurate and professional manner including cash receipting, processing of documents, data retrieval and entry, and other general office duties.

Essential Duties and Responsibilities These examples do not include all possible responsibilities in this position and do not limit the assignment of related duties to this classification.
1. Prepares, evaluates and processes motor vehicle and DNR transactions to provide customers with accurate and timely tabs, titles and game and fish licenses.
2. Prepares, evaluates and processes driver’s license, EDL, and Real  to provide customers with accurate and updated documents.
3. Processes vital statistics including birth, death, marriage, ordination and notary certificates.
4. Provides information regarding office services in person, by phone and other correspondence to provide responsive and accurate customer service.
5. Reviews legal documents to ensure accuracy and completeness and processes as required by law.
6. Enters pertinent data into computer accurately for efficient retrieval of requested document information.
7. Processes payments; balances receipts and fees and makes deposits; prepares and balances reports for fees received and documents recorded to ensure revenue is properly accounted for and dispersed.
8. Makes accurate and/or certified copies of recorded legal documents.
9. Processes mailings and other correspondence.
10. Conducts daily inventory of license plates, stickers and other state supplied materials.
11. Prepares materials, reports, forms and other written and visual materials.
12. Attends training and meetings to maintain knowledge of policy, software and process changes.
13. Attends work in a regular and timely manner.
14. Performs other duties as assigned or apparent.

Minimum Qualifications In order to be considered for this position, applicants must possess the following:
· High School graduate or equivalent
· Four years of progressively related experience
· Experience using Microsoft Office Suite
· Ability to comply with Bureau of Criminal Apprehension security requirements and certification requirements

Desirable Knowledge,

Skills and Abilities

1. Knowledge of customer service principles and practices in high volume setting.
2. Knowledge and understanding of standard office practices, procedures and technology.
3. Knowledge of basic accounting principles, practice and procedures.
4. Ability to understand and explain instructions, policies, statutes, rules, procedures and systems to a diverse general public.
5. Ability to respond to public inquiries in a respectful, courteous and helpful manner.
6. Ability to organize and prioritize work within limited timelines.
7. Ability to work independently on a variety of assignments.
8. Ability to follow instructions, adhere to schedules and perform work assignments.
9. Ability…