Account Executive

Job posting

You know how to turn clients into long-term partners?

We'd love to meet you!

As an account executive at nahan, you'll own client relationships, oversee major print and mail programs, and collaborate with passionate teammates who care about quality and service.

This role offers competitive benefits and salary package, and the chance to grow your career with a company that's been built on trust and results for over 60 years.

Job title:

account executive department: sales & marketing

Reports to:

director of account services flsa status: exempt

Shift: remote/hybrid-1 day in office wage range: $75,000-$105,000

* base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence consideration.

Job summary:

the account executive is responsible for managing day-to-day client relationships while ensuring the successful execution of direct mail and commercial print projects. This role requires close collaboration with internal teams-including customer service, estimating, scheduling, operations, outsourcing, accounting, and finance-as well as external production and logistics partners.

Essential duties and responsibilities:

* serve as the primary point of contact for assigned clients, ensuring alignment of client needs and expectations with nahan's deliverables and performance.

* document and communicate customer requirements, slas, and project specifications to internal teams, including customer service, operations, estimating, scheduling, and outsourcing.

* collaborate with sales to develop production, scheduling, and pricing strategies that meet client and business objectives.

* create, request, and manage estimates and job bookings for assigned clients, ensuring accuracy and timely execution.

* develop and oversee print production timelines, managing projects from contract execution to final production, mailing, and in-home delivery.

* partner with sales and account managers to ensure seamless communication and coordination within the account services team.

* present production and postal strategies persuasively, advising clients on formats, timelines, pricing, and material availability, and ensuring timely communication of any changes.

* organize and manage client-related agendas, meetings, and notes, ensuring follow-ups and action items are addressed.

* support sales, account directors, and leadership in sales forecasting and business planning.

* assist with the new customer onboarding process, including paperwork, credit applications, msas, ndas, and account setup.

* oversee client invoices and continuously seek opportunities to improve account profitability.

* conduct industry competitive reviews using nahan's research tools to provide insights and recommendations.

* collaborate with marketing and sales to develop rfp responses, sales materials, sample pack distribution, and promotional content.

* attend handoff meetings between creative, account management, and production teams to ensure smooth project execution.

* act as an escalation point for client concerns, proactively addressing issues and maintaining strong client relationships.

* keep the supervisor informed of any client dissatisfaction or performance concerns that could impact the business relationship.

* perform other tasks assigned to support business objectives.

Skills and abilities

required:

* be accountable for delivering all services and materials on time and within budget, while continuously identifying opportunities to optimize processes and enhance client satisfaction.

* requires the ability to interpret client needs, lead discussions, and effectively communicate nahan's printing and mailing solutions.

* ability to play a key role in pricing and contract negotiations, working in partnership with sales and account services leadership.

* have and maintain the skills and abilities to build strong client partnerships by providing strategic insights into printing and mailing solutions, ensuring seamless project execution, and delivering a high level of account service.

* excellent problem-solving skills with the…