Client Account Manager Job Saint Cloud area,Minnesota USA,Business

Client Account Manager

Share Apply Full-time Associate's degree $60,000. per year

Position Summary

As a Client Account Manager, you will serve as the primary point of contact for a portfolio of client accounts. The Client Account Manager is the client's main contact and works with clients and internal departments to assist in identifying and organizing services to provide support and ensure client satisfaction. This position plays a critical role in establishing client relationships and client retention.

The CAM must possess the ability to manage multiple priorities, communicate effectively with clients, develop successful and strategic solutions, coordinate efficiently, meet deadlines, and closely monitor open projects to completion. This role is responsible for ensuring client satisfaction by proactively managing the client relationship, addressing concerns, providing strategic guidance on HR and compliance matters, and coordinating internal departments (payroll, benefits, HR, risk management) to deliver seamless service experiences.

You will act as a trusted advisor to our clients, helping them optimize the value of our services including HR, payroll, benefits administration, workers' compensation, and compliance support. This role is consultative and client service oriented and acts as a gateway to other departments enhancing client experience.

Key Responsibilities

1) Building Relationships & Proactive Client Management

· Responsible for enhancing the client and company relationship.

· Serve as the main liaison between clients and internal departments.

· Build and maintain strong, long-term relationships with assigned client accounts.

· Conduct regular client review meetings to ensure satisfaction and address strategic goals.

· Identify trends (i.e., frequent corrections) and offer proactive solutions.

· Collaborate with internal teams (payroll, benefits, HR, risk, etc.) to ensure client needs are met.

· Oversee resolution of client issues and service requests in a timely, professional manner.

· Service multiple clients concurrently

· Help ensure continuous process improvement in operations to enhance efficiency and accuracy.

2) Consultive Communication and Support:

· Recommend customized solutions to improve the client's workplace efficiency.

· Monitor deliverables based on negotiated timelines, ensuring satisfaction of client expectations.

· Proactively identifies client needs through meetings and assessments and coordinates HR to connect with clients regarding services, training, compliance and best practices to increase client engagement and retention.

· Complete client service plan for each new client and update as needed.

· Complete client reviews to ensure the type of work that the employees are doing is still accurate, the proper workers' compensation codes are being utilized and all codes have an employee tied to them.

· Serve as first point of contact for clients, addressing issues or questions promptly.

· Ability to be prompt, accurate, confidential and cordial in assisting clients with questions and problems.

· Assist clients with questions or concerns.

· Advise clients on best practices, compliance requirements, and employee relations.

· Help clients navigate changes in labor laws, employee benefits, and workplace regulations.

· Identify opportunities to optimize HR and administrative processes using our services.

3) Client Onboarding and Retention:

· Support onboarding of new clients to ensure a smooth transition into PRO Resources.

· Assist with client retention initiatives and renewal processes.

· Proactively communicates and collaborates with Business Consultants to provide follow-up and resolve any concerns as necessary.

· Complete client service plan for each new client and update as needed.

· Complete client reviews to ensure the type of work that the employees are doing is still accurate, the proper workers' compensation codes are being utilized, and all codes have an employee tied…