Customer Experience Specialist

Job Description

Are you looking for more than just a job? Want to be part of a team that values purpose, people, and performance equally? The Lyle Group is growing and were searching for a Customer Experience Specialist who believes in delivering legendary service every step of the way.

At The Lyle Group, our mission is simple:
Protect families. Build relationships. Give back. Thats why we put just as much focus on our team and community as we do on our customers. We lead with our core values:

• Respect for each individual and every situation
• Accountability in our actions and follow-through
• Trust built through transparency and consistency
• Leadership in our field and our community
• Excellence in every conversation, quote, and claim

This full-time, in-office role is key to ensuring new and current customers feel supported and confident every time they interact with our agency.

• A workplace that lives its values and prioritizes team culture
• Leadership that supports professional growth and listens to your ideas
• A growing, community-focused agency making a real impact
• Competitive hourly pay + performance bonuses
• Retirement matching, PTO, and ongoing training

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

What You'll Do:

• Deliver warm, knowledgeable service to customers in person and over the phone
• Assist with billing setup, online account access and communication preferences
• Help customers enroll in tools like Drivewise and paperless delivery
• Follow up with clients needing payment assistance or account support
• Manage inbound calls and serve as the welcoming face of our St. Cloud office
• Track and update customer interactions in our agency CRM
• Represent the agency's mission and values in every customer experience

What You Bring to the Team:

• Clear, confident communication skills (verbal and written)
• High attention to detail and ability to stay organized in a busy environment
• Warm, service‑driven mindset with the ability to troubleshoot and support
• A proactive attitude you're not just taking calls, you're building relationships
• Tech‑savvy and comfortable using modern tools to support customers
• Bilingual is a major plus