Member Services Associate

Responsibilities

• Provide excellent customer service through the following:
  Exceed the expectations of the members through fast and knowledgeable service;
  Greet and become familiar with program participants and members by name;
  Recognize member departures with a friendly salutation ("have a good day" etc.);
  Review electronic notes in the YMCA software (DAXKO) and respond accordingly; review the Department Communications binder prior to each shift;
  Handle all questions and concerns in a courteous, professional manner;
  Develop comprehensive knowledge of all programs and facility;
  Maintain a neat and professional appearance;
  Assist periodically with membership retention activities (reminder calls, expired credit card calls, bounced payment calls, etc.);
  Sell the YMCA’s value as a not-for-profit, family‑oriented wellness center not "just a health club" and attend mandatory staff meetings.

• As a Part‑time YMCA employee, you will receive a free employee membership and discount on select programs
• Enjoy up to 4 hours of free childcare in Kidzone for your dependents ages 1–11 during your scheduled shift
• Opportunity to be a part of a fast‑growing department and an inclusive team
• Flexible schedule
• Provided uniforms
• A fun‑friendly work environment

• Providing outstanding customer service to all members, guests, staff and the community at large.
• Ability to work a minimum of 15 hours per week. While we will schedule around school schedules, we do require you to be available for shifts 2-3 weekends per month.
• Ability to take initiative on projects and tasks.
• Ability to work with a diverse group of people.
• Ability to work accurately in a fast‑pace environment.
• Strong communication, people, and multi‑tasking skills.
• Visual, auditory, and verbal ability to communicate effectively with people and monitor property and activity.
• Ability to perform light physical tasks, including lifting up to 35 pounds.
• Ability to stand for long periods of time.
• One‑year experience preferred in customer service and/or sales and handling money.