Customer Service Rep

Job Summary Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience

Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account

Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed

Help maintain the neatness/cleanliness of the club Shift Expectations (4 8 hour shifts)1 hour (minimum):
Deep cleaning1 hour (minimum):
Continued Training Full

Shift: see

Essential Duties and Responsibilities Essential Behavior Requirements Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.

Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem

Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications Strong customer service skills

Basic computer proficiency

Physical Demands Standing and walking at least 75% of the shift

Talking in person or on the phone at least 75% of the shift

Must be able to lift up to 50 lbs less than 30% of the time
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