QA Associate - Spanish Bilingual

Job Category

Customer Service and Collections

QAASS
001496

• Full-Time

Showing 1 location

• Pay or shift range: $21 USD to $24.25 USD
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.

Schedule:

Full-Time, Monday – Friday, 8:00am – 5:00pm CST

Compensation:
Starting Pay $21 - $24.25 per hour. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Are you looking for an opportunity to make a meaningful impact and grow your skills in a dynamic, service-driven environment? PCI is seeking a Spanish Bilingual QA Associate who is detail-oriented, customer-focused, and excited to drive quality initiatives that enhance our customer service experience while supporting team development.

This is an exciting opportunity to be a part of a dedicated team, contribute to continuous improvement strategies, and expand your skills.

• Actively listens and monitors daily call interactions.
• Conducts and completes monthly call interaction audits.
• Reviews customer call interaction recordings upon request.
• Proactively discovers insights/trends and communicates with leadership regarding findings.

Must-Have

Qualifications:

• High School diploma or GED.
• Minimum of 1-year experience with monitoring call interactions.
• Excellent attention to detail.
• Ability to process and handle confidential information.
• Bilingual fluency in Spanish and English with strong written and verbal communication skills.
• Strong attention to detail and reliable follow-through in a fast-paced environment.

Nice to have but not Required! (We’ll train you!):

• Previous experience in a call center environment.
• Proficient in Microsoft Office applications.
• Positive and professional attitude.

• Schedule:
  
  Full-Time, Monday–Friday, 8:00am
  -5:00pm CST
• Work Setting:
  In-Office

• Starting Pay: $21 - $24.25 per hour.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Bilingual fluency in Spanish and English with strong written and verbal communication skills.
• Bilingual Pay:
  Earn an additional $2.00 per hour.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

It only takes a couple of minutes! Submit your resume on our website at

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.