Customer Service Representative

Benefits

• Training & development
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off

Northern One Hour Heating, Ben Franklin Plumbing & Mister Sparky Electric is a locally owned and operated business servicing the Twin Cities metro area since 1990. We are leaders in the residential heating, cooling plumbing & electrical industry, and due to continued growth and expansion, we are looking for an experienced customer service representative to help us grow our service division.

You'll help schedule service and maintenance calls throughout the Twin Cities Metro area.

• Our Northern Family:
  We work as a team, care for one another and have fun!
• Help Others:
  We are Passionate about Helping Others.
• Do the Right Thing:
  We are not perfect, but we always do what's right.
• Eager to Learn & Grow:
  Always reaching and growing to learn our craft.

• Answers inbound calls and schedules HVAC, Plumbing & Electrical service, maintenance, and sales calls.
• Ability to follow scripting while prioritizing call types for maximum efficiency and success.
• Must be Detail Oriented and have the ability to Multitask.
• Set up customers and schedule service calls.
• Answer inbound calls for sales as a backup to sales coordinators.
• Help with outbound calls and other duties as assigned when needed.