Associate Client Support Representative; Hybrid

At Broadridge, we empower our employees to accomplish more while helping others along the way. We are seeking an Associate Client Support Representative to maintain efficient and effective communication with our subscriber base by handling inbound and outbound phone calls and email correspondence.

• Call Handling
  • Inbound calls – All Clients
  • Outbound calls – Collections, Product and Sales Support
  • Log call notes in Salesforce
  • Maintain client relationships focused on satisfaction and retention
  • Educate clients on product and program enhancements
  • Compliance monitoring and management
  • Create Corporate Client reports as needed
  • Maintain and track communication with clients
  • Liaison to other teams and/or resources
  • Flexibility in work schedule is a necessity
  • Facilitate information flow to all relevant parties
  • Support Client Relationship Manager and Client Services Manager as needed
  • Complete additional projects as assigned
• Customer Education
  • Ongoing knowledge base of Compliance guidelines
  • Ongoing product support
  • Editor/tool knowledge base and support
  • Guide customers through Corporate Client Intranets, policies and procedures
  • Troubleshooting/Case Management
  • Researching previous and current account activity to resolve issues or answer questions
  • Entering issues for Development to further investigate
  • Close case and follow up with customer on resolution
• Website Creation and Maintenance
  • Build new websites as new sales are confirmed
  • Review and process product update requests
  • Review and update html coding on a variety of site types
  • Monitor adherence to Compliance guidelines
  • Send follow up emails to clients to confirm completion of task
• May perform other duties or responsibilities as needed or assigned

• Bachelor’s degree or equivalent experience
• At least three years of customer service experience
• Functional and technical skills
• Attention to detail
• Strong written and verbal communication skills
• Comfort with online marketing solutions
• Comfort with AI applications
• Process management experience
• Ability to work under tight deadlines
• Proficient in Microsoft Office (Word, Excel, Powerpoint)
• Ability to sit for long periods of time
• Maintain professional verbal conversations for the majority of the shift
• Enter data while maintaining customer communication

Hourly range: $20–$21 per hour plus bonus. Broadridge considers various factors when evaluating a candidate's final salary, including relevant experience, skills, and education.

Broadridge provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic as required by law.