Customer Experience Associate

Customer Experience Associate – St. Cloud, MN

At Microbiologics
, we’re on a mission to make the world a safer, healthier place through science – and we’re looking for a Customer Experience Associate to help us uphold that mission. In this role, you will be responsible for responding to customer inquiries, processing orders, and supporting customer‑facing processes with accuracy and professionalism. Working under guidance and supervision, the associate develops knowledge of company systems, policies, and procedures while contributing to a positive customer experience that fosters trust and loyalty.

• Respond to customer inquiries by phone and email, providing timely and professional assistance.
• Accurately process orders received through multiple platforms (email, website, ERP, EDI, and Workist), while maintaining complete and up‑to‑date customer records.
• Support order management by reviewing customer purchase orders and product availability, creating invoices, and collaborating with Accounts Receivable on billing inquiries and issuing credits.
• Assist in documenting and routing of customer inquiries and complaints, identifying appropriate resolutions and escalating complex issues to senior team members or leadership when needed.
• With supervision, CX Associate 1 may handle specialized services such as customer order processing and billing.
• Partner with colleagues across internal teams –including Technical Support, Finance, IT, and Operations—to deliver a seamless customer experience, ensuring timely handling of customer requests and follow ups.
• Contribute to compliance processes such as export license approvals and participate in user acceptance testing (UAT) for new IT tools or system enhancements.
• Maintain awareness of current company policies, procedures, and best practices, ensuring all correspondence reflects the organization’s customer‑first focus.
• Consistently demonstrate dependability, professionalism, and accuracy in day‑to‑day responsibilities, while actively developing skills to deliver customer experience excellence.
• Collaborate with team members and leadership to achieve department goals and continuously improve the customer experience.

Our goal is finding the right individual for our team – we firmly believe that the right person is someone to invest in and invite to join our family. Here is what we are looking for:

• Associates or bachelor’s degree in sales, business management or related degree preferred.
• One to three years of previous related Customer Service experience preferred.
• Familiarity with ERP, CRM, or order entry systems (e.g. Net Suite, Salesforce) preferred.
• The ability to pass a background check and drug screening.

We’re not your average biotech company – we’re a team of scientists, engineers, and innovators driven by purpose and guided by values. For over 50 years, we’ve been protecting global health by delivering high‑quality biological control materials, assay services, and consulting. Headquartered in Saint Cloud, MN, with additional facilities in California, Kentucky, and Michigan, we’re proud to build a culture defined by safety, integrity, collaboration, and continuous improvement.

We know that safety starts with people – and we take care of ours. Our comprehensive benefits package includes:

• Health and dental insurance
• Health Savings Account (HSA) with a company‑funded contribution
• Life insurance
• Short- and long‑term disability
• 401(k) program with a generous company match
• Daycare assistance and tuition reimbursement
• Bonus potential and competitive compensation
• Ample opportunities for training, certification, and professional growth

At Microbiologics, you’ll be part of a company that values transparency, accountability, and innovation – where doing the right thing isn’t just encouraged, it’s expected.

Exceptional service isn’t a department – it’s our culture. As a Customer Experience Associate, you’ll be on the front lines of our customer journey, ensuring every interaction reflects our commitment to excellence. If you’re detail-oriented, communicative, and thrive in a fast‑paced environment, you’ll thrive here.