Heavy Haul Customer Service Representative

Heavy Haul Customer Service Representative

The Heavy Haul Customer Service Representative plays a key role in growing our
heavy haul-focused business. In this role, you'll combine sales savvy with
top-notch customer service to build relationships, win new business, and keep
freight moving.

You'll be the go-to connection between customers and our operations
team-making sure every load runs smoothly from quote to delivery. If you're
driven, relationship-focused, and enjoy closing deals while solving problems,
this role is for you.

At ATS, you're not just filling a role-you're building a career. We value
driven, customer-focused people who want to grow, make an impact, and be part of
a team that moves some of the most complex freight in the industry. If you
thrive in a performance-driven environment where effort = reward, you'll feel
right at home here with this position's incentive opportunity. Heavy Haul CSRs
with 2 to 3 years' experience, have potential incentive earnings of $20,000+
annually.

What You'll Do:

Drive revenue by proactively selling ATS Heavy Haul services to new,
existing, and inactive customers through calls, emails, and
relationship-building
Manage the full load lifecycle-quote, negotiate rates/terms, enter orders,
and ensure accurate load details in LME
Serve as the primary liaison between customers and operations, ensuring
clear communication and smooth execution from pickup through delivery
Identify and qualify new opportunities by aligning customer needs with ATS
capabilities and expanding business within the crane segment
Collaborate with internal teams (Sales, Operations, Credit) to solve
problems, secure approvals, and deliver a seamless customer experience

Skillset for Success:

1-2 years of experience in sales, logistics, or heavy haul, with a strong
ability to build relationships and close business
Confident communicator with strong negotiation, customer service, and
problem-solving skills
Analytical and detail-oriented, with the ability to manage multiple
priorities in a fast-paced environment
Comfortable with technology and tools, including Microsoft Office and load
management systems, plus basic understanding of routes, maps, and load specs
Self-motivated team player with a proactive mindset, creative thinking, and
a high level of professionalism and integrity

Compensation & Benefits:

The position has a total cash compensation range of $57,000 to $90,000.00
which includes the position-specific, performance-based incentive; base salary
range for this position is $45,000 to $67,000 annually. Base salary offered is
determined by relevant experience, education, certifications, and geographic
location as compared to others doing substantially similar work.
Anderson Trucking Service is committed to supporting our employees with a
comprehensive benefits package. Employees will have the opportunity to enroll in
a variety of benefit programs including health, dental, and vision insurance, as
well as a 401k retirement savings plan effective on the first of the month
following 60 days of employment. Additionally, we provide paid holidays, paid
time off, access to professional development opportunities, wellness programs,
and employee assistance resources to our employees. Our goal is to ensure that
all employees have the support and resources they need to thrive both
professionally and personally.