Client Services Representative

This role supports Financial Professionals (Registered Representatives) with running their day‑to‑day investment practice while enhancing the customer service level and experience. This role may cover up to 4 Financial Professionals. This role will not make sales, maintain a book of business, or offer financial recommendations for clients. This role offers a rotating office schedule once established in the responsibilities.

This role can be part of the Career Pathing program for future opportunities once licenses (Insurance, Series 6 or 7 & 66) are obtained and the experience level has reached 3 years or longer while in good standing in the current role. We are currently seeking a Client Service Representative to add to our St Cloud, MN office. This role is a hybrid position, 4 days in office.

• Act as a liaison between the registered representatives and their clients while following FINRA guidelines and limitations due to licensing requirements.
• Prepare and complete client paperwork and follow‑up tasks to support registered representatives.
• Spend time with clients on the phone, via virtual visits, and in person to ensure client service level needs.
• Maintain an organized filing system following compliance guidelines along with a process for registered representatives to support clients' and prospects' current and future needs.
• Leverage e‑sign whenever possible.
• Utilize the Annuity Search Tool, DP Maintenance, and Items for Attention to insure deepening the book of business based on client needs, opportunities, and a clean paperwork flow.
• Maintain compliance guidelines, and client communication notes in Advice Works/Smart Works and Redtail while following Cetera standards in a timely manner.
• Processing client distributions – both qualified and non‑qualified.
• Distributing mail and faxes.
• Provide backup and support to other assistants as needed.

• High School diploma or equivalent
• Strong verbal communication skills with a client service focus
• Strong organizational skills
• Ability to meet deadlines
• Proficient with technology with the ability to learn (Microsoft Office including Word, Excel and PowerPoint).

The base hourly range for this role is $22.00 to $25.00, plus a competitive performance‑based bonus. Base salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.

Cetera Financial Group ® ("Cetera") is a leading network of independent retail broker‑dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is one of the largest independent financial advisor networks in the nation by number of advisors, as well as a leading provider of retail services to the investment programs of banks and credit unions.

Through its multiple distinct firms, Cetera offers independent and institutions‑based advisors the benefits of a large, established broker‑dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award‑winning wealth management and advisory platforms, comprehensive broker‑dealer and registered investment adviser services, practice management support, and innovative technology.

Not many teams can say that they support people’s dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full‑time roles, a benefits package including:

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their…