Business Banking Associate

About Minnwest:

Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values:

• The customer is the first priority.
• We will keep all of the commitments we make.
• We are the people who get things done.
• We will work together as a team.

Minnwest Bank is seeking a full-time Business Banking Associate for our St. Cloud location. This administrative position has a critical role in providing Minnwest Bank customers with a professional and courteous customer experience. BBAs facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.) to ensure the customer receives a rapid response, an error‑free process, consistent communication, and a professional experience that is both friendly and positive.

As a front‑line position, you are the face of the bank to many of our customers. You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues.

• Answer routine telephone and mail inquiries, including interest paid and due, loan payoffs, and verification of payments.
• Receive and initiate the loan workflow with customer information for proposed loans and continue to guide them through the loan process:
  • Order pre and post Title work, flood determinations, appraisals, phase 1, UCC searches, etc. as needed
  • Complete loan input worksheets and order loan documents
  • Process advances, wires, etc. for disbursement and payment of fees after loan closing
  • Organize and maintain customer files and records according to established procedures and retention guidelines.
  • Process loan checklists, eligibility checklists and paid note files
• Effectively collaborate with Loan Operations Specialists to ensure rapid customer response, an error‑free process, and a smooth customer experience.
• Assist other BBAs within the company as needed.
• Cross‑sell bank related products and services.

• High School diploma or equivalent
• 6 months of customer service
• Basic reading, writing, and mathematical skills
• Ability to communicate with customers and coworkers in a clear, effective professional manner.
• Willing to continuously learn and grow within the organization.

• Some college or 2 years related experience
• 1 to 2 years of experience in loan operations, loan assistant, or in a loan department
• Ability to multi‑task, be organized, effective time management and ability to communicate with customers in a professional manner.
• Proficient computer skills
• Is able to work alone or within a team setting.
• Strong mathematical and problem‑solving skills.

Monday – Friday: 8:00 am – 5:00 pm

• Requires face‑to‑face interaction and coordination of work with customers, other employees and departments, and in‑person interaction.
• Working at a computer and utilizing a telephone
• Occasionally lifting up to 50lbs

$22.40 – $25.20/hour

The pay range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate's job‑related knowledge, skills, and experience, among other factors.

In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well‑being, including:

• Comprehensive Medical, Vision and Dental Insurance
• Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
• Paid Holidays and Competitive Paid Vacation Days
• Paid Parental Leave
• Short‑ and Long‑Term Disability
• Life, Critical Illness, and…