AVP, Associate Director of Credit, Collections Recovery

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Full Time St. Cloud, MN, US

Salary Range: $ To $ Annually

At Stearns Bank, we’re helping people, entrepreneurs, small businesses, and local communities nationwide reach their full financial potential. Sound like something you want to be a part of? If so, we’re currently looking for an AVP, Associate Director of EFD – Credit, Collections, & Recovery Specialty. This is a Connected Mobile Work Environment.

Come see how we’re doing business unusual and charting our own path to reimagine a more inclusive financial services and banking ecosystem for all.

• Employee Stock Ownership Plan & 401k Plan
• Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)
• 12-week Paid Parental Leave and Medical Leave:
  With a cap of 20 weeks for eligible team members who qualify for both Medical and Parental Leave related to the birth of a child.
• $5,000 Family Care Reimbursement:
  Childcare, Elder Care, Student Loan Debt, Pet expenses, Down Payment Assistance
• PTO from 13 to 23 days depending on tenure. Cashout and Carryover options
• 10 Days Sick Time
• 11 Paid Holidays
• 2 Days Self Allowance Time
• Tuition Assistance

The Associate Director of EFD Credit, Collection & Recovery is responsible for leading, developing and strategically managing the Equipment Finance credit, collections, and recovery functions. This role requires advanced operational leadership, strong cross functional collaboration and partnership, and a very proactive approach to efficiency optimization, KPI-driven performance management, and critical thinking-based decision making. This position will require extensive communication with all business units within Equipment Finance Division (EFD) and other internal departments within Stearns Bank.

• Provide discipline, vision, and oversight for EFD credit and accounts receivable (collections & recovery) functions, ensuring processes are standardized, controlled, transparent and responsive.
• Lead the strategic direction and continuous efficiency improvements of our Equipment Finance credit, collections, & recovery functions, including frequent review of the Bank’s loan policy and underwriting standards and bringing forward recommended updates to executive leadership to ensure compliance with regulatory requirements and our Stearns Bank N.A. “Credit Strong” culture.
• Build, measure and sustain accountability, urgency, precision, Gold Standard service, financial discipline, and process integrity within the EFD Credit and Accounts Receivable Teams.
• Work with other departments to ensure all processes function seamlessly, setting and enforcing clear ownership, accountability, and performance expectations for the EFD Credit and Accounts Receivable teams and function.
• Establish, manage, and report on EFD credit and accounts receivable performance metrics.
• Provide high-impact strategic leadership and ensure team culture reflects accountability, communication, and performance excellence.

• Identify & lead key projects, transformational initiatives and cross functional work streams.
• Establish key performance and key risk indicators to oversee and effectively monitor processes that determine effectiveness.
• Partner with development teams to enhance processes with Salesforce, Aspire, .Net options etc. where needed.

• Manage the budget for EFD Credit and Accounts Receivable, ensuring that staffing and capacity aligns with production trends and strategic objectives.
• Manage proper business unit assignments for all EFD Credit and Accounts Receivable resources and expenses.
• Mentor and develop high-performing professionals within credit and accounts receivable.
• Promote culture of urgency, precision, professional communication, and financial ownership.
• Provide effective leadership and development for the EFD credit and accounts receivable teams and leaders including performance management, staffing, talent development, and cross training.
• Model focused…