Veterans Claims Representative​/Day Shift

Join a team with a national reputation for excellence! Our mission is to serve Minnesota Veterans and their families. We do this by delivering quality health care, helping to secure benefits, and providing programs and services in higher education, claims, burials, outreach and Veterans’ preference. At the Minnesota Department of Veterans Affairs (MDVA), we not only consider it our duty to provide the highest level of care to those who answered our nation's call, we believe it is an honor.

MDVA recognizes that a culturally competent workforce is critical to meet the needs of all Minnesotans. MDVA is committed to embedding diversity, equity, inclusion and accessibility at our workplace to support employees as they grow in their careers with the State of Minnesota.

Working Title:
Veterans Claims Representative
Job Class:
Veterans Claims Representative
Agency:
Minnesota Department of Veterans Affairs

• Job : 96931
• Location
  :
  St. Cloud
• Telework Eligible
  :
  Yes
  - Please note this position is telework eligible and required to work in-person for at least 50% of scheduled workdays each month.
• Full/Part Time
  :
  Full-Time
• Regular/Temporary
  :
  Unlimited
• Who May Apply
  :
  Open to all qualified job seekers
• Date Posted
  : 09/12/2026
• Closing Date
  : 09/25/2026
• Hiring Agency/Seniority Unit
  :
  Veterans Affairs Dept / Veterans Affairs-MAPE
• Division/Unit
  :
  Department of Veterans Affairs / Medical Center Staff
• Days of Work
  :
  Monday
  - Friday
• Travel Required
  :
  Yes
  - Up to 50% of the time. The incumbent will travel to non-VA healthcare organizations throughout the State of Minnesota.
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status
  :
  Classified
• Bargaining Unit/Union
  : 214 - MN Assoc of Professional Empl/MAPE

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position performs professional level advocacy work for Veterans and their dependents seeking benefits from the U.S. Department of Veterans Affairs. This is done by the preparation and monitoring of both federal and state Veterans benefit claims for Veterans at non-VA healthcare organizations. The incumbent will focus exclusively on clientele from private health care organizations. The Veterans Claims Representative performs ongoing education and information dissemination in all facets of claims and appeals process.

Please see a message from Minnesota Department of Veterans Affairs Commissioner, Brad Lindsay.

To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below, and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Two (2) years of experience in at least three of the following areas relevant to Veterans/Military personnel benefits, Veterans programs, or disability/medical claims:

• Interviewing claimants
• Investigating/researching claims
• Advocating/recommending disposition of claims
• Approving claims
• Interpreting and applying guidelines, rules, laws and/or policies and procedures
• Providing technical assistance
• Presenting at hearings or conferences.

AND

To be considered eligible for appointment to this position, as technical staff defined in Minnesota Statutes 196.07, applicants must meet the following criteria defined in section 196.02:

• Residence in the State of Minnesota,
• Citizenship in the United States, and
• Veteran of the armed forces of the United States as defined in section 197.447. Minnesota Statute 197.447 Veteran defined:
  The word "Veteran" as used in Minnesota Statutes, except in sections 136F.28, 196.21, and 243.251, means a citizen of the United States or a resident alien who has been separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for 181 consecutive days or by reason of disability incurred while serving on active duty, or who has met the minimum active duty requirement as defined by Code of Federal Regulations, title 38, section 3.12a,or who has active military service certified…