Medical Support Assistant-Prosthetics

This position is located with the Prosthetics and Sensory Aids department at the St. Cloud VA Medical Center.

The medical administrative support (MSA) position is a foundational role within Prosthetics and Sensory Aids Service. This role is vital in scheduling and coordinating appointments with Veterans. The role must coordinate the receiving of Veterans Orthotics and Prosthetics items with timely appointment scheduling with the goal of the Veteran being provided their prosthetics item in conjunction to their appointment within 30 days of the initial provider consult.

Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; issuing and posting prosthetics items;

answering the phone and managing the voicemail system and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team members.

The MSA explains VA's mandate to collect insurance information to veterans, their families, and other eligible patients. He/she collects, scans, and updates health insurance information serving a major role in the revenue process. The MSA contributes to the revenue collection process by identifying patients with third party insurance.

As front-line contact with patients and staff, the MSA sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.

Enters all ROI requests into the DSS-ROI software package to maintain an accurate database of disclosures and ensures completed requests are scanned into patient's administrative record. Assists patients in completing authorization forms, fully explaining what will be released in terms understandable to the patient.

The MSA provides administrative support to Prosthetists, Prosthetics Representatives, Nurses, Physician, Orthotists, and other administrative and professional staff throughout the Prosthetics area. The outpatient program requires administrative scheduling and appointment coordination for Prosthetics and Orthotic evaluations, and consultative appointments for many clinical services. The MSA must provide excellent customer service and must adhere to VA local, National and Service policies and procedures.

He/she must abide by federal privacy and confidentiality regulations and exhibit ethical conduct all times. Employee must complete and adhere to necessary annual VHA training requirements. He/she has a key role in the VHA Network Performance Measures for Revenue, Customer Service, Access to Care, and overall quality of healthcare delivery.

Work Schedule:

Monday-Friday 7:30am-4pm

Telework:
Not Available

Virtual:
This is not a virtual position.

Relocation/Recruitment

Incentives:

Not Authorized

Permanent Change of Station (PCS):
Not Authorized