Lead Medical Support Assistant-Community Living Center

Lead Medical Support Assistant

The Lead Medical Support Assistant monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow in all assigned Inpatient areas. Lead MSA assures coverage of all areas of responsibility; conducts ongoing reviews to ensure quality of work; ensures accurate and timely scheduling of appointments; provides guidance to staff members to include changes in policies and procedures, distributes and balances workload;

orients and provides on-the-job training for new and current employees; ensures all training requirements are met; organizes the work structure of his/her assigned areas; and acts as liaison between MSA and staff in order to resolve day-to-day conflicts. The Lead MSA will perform a full range of duties with minimal supervision.

Specific Functions:
The Lead MSA demonstrates the advanced knowledge associated with current MSA/AMSA responsibilities. They have advanced knowledge using computer systems such as VISTA, CPRS, Outlook, Word, Excel, One Note, Bio-Point as well as other computer programs used by the MSA/AMSA's. The Lead MSA duties include but are not limited to:

• Responsible for scheduling appointments, including interpreting, and verifying provider orders.
• Ability to work independently, setting priorities, and coordinate work.
• Develops and maintains effective, efficient, and professional communication with persons of all backgrounds.
• Actively participates in team meetings and huddles by sharing information, problem solving, and collaborating with the medical team to assure continuity of care.
• Able to work independently, setting deadlines and priorities, adjusting the flow to help meet deadlines.
• Works with team members to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic medical record.
• Monitors pre/post-appointment requirements (i.e., x-rays, labs, etc.) and ensure requirements are met.
• Ensures that transportation/escort services are properly arranged within the units of the Community Living Center.
• Ensures Bed Management System in the Community Living Center is accurately identifying inpatients and assigned bed status daily.
• Performs administrative follow up actions.
• Responsible for running Talent Management System (TMS) reports for the Community Living Center nursing staff and updating appropriate spreadsheets.
• Advanced knowledge of the technical health care process as it relates to access to care.
• Advanced knowledge of Inpatient scheduling of appointments for the Community Living Center.
• Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and revenue process.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by medical staff.
• Trains and guides new inpatient MSA/AMSA's, ensures all training requirements are met.
• Monitors new MSA/AMSA progress and reports to supervisor any areas of concern.
• Monitors and provides guidance to MSA/AMSA's when initiating new procedures and processes and ensures current processes are being followed.
• Acts as a liaison between MSA/AMSA's and other medical staff to resolve day to day conflicts, including supervisor when necessary.
• Completes reviews of active/pending consult lists and return to clinic orders.
• Provides input on performance.
• Conducts ongoing reviews to ensure quality of work.
• Assists in providing inpatient MSA/AMSA coverage when necessary.
• Creating and maintain employee work schedules, assuring coverage of all areas of responsibility, distributing and balancing workload.
• Able to perform administrative duties of the Supervisor in his/her absence.

Work Schedule:

Monday-Friday 8am-4:30pm

Telework:
Not Available

Virtual:
This is not a virtual position.

Relocation/Recruitment

Incentives:

Not Authorized

Permanent Change of Station (PCS):
Not Authorized