Intake and Scheduling Specialist - Oakdale, MN

Intake and Scheduling Specialist

All are welcome! People of color, people with disabilities, and LGBTQIA+ individuals are strongly encouraged to apply!

$21.67 - $25.10 per hour

The expected compensation range for this position represents a good faith estimate for this position and the specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, experience, and/or FTE.

• Generous paid time off, including holidays and personal days
• Wide-ranging healthcare coverage with options to fit your needs
• Flexible accounts for medical savings and expenses
• Supportive services through the Employee Assistance Program
• Access to exclusive discounts on entertainment, travel, dining, and more
• Retirement savings plan with contributions from the employer
• Recognition opportunities through performance-based awards

This mission of Canvas Health is to bring hope, healing, and recovery to people's lives.

Canvas Health's mental health and substance use disorder providers, clinicians, and staff bring their diverse lived experience to help inform and guide the care they provide to clients. Our integrated programs and services offer coordinated care to people of all ages in their homes, the community, and in our clinics. We strive for excellence in clinical care as we serve those living with mental illness, substance use disorders, crisis, unstable housing, and trauma.

Canvas Health is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) specializing in serving clients who are on Medicaid.

The Intake and Scheduling Coordinators is often the first person that our clients will speak to. They are responsible for scheduling clients appointments, processing referrals, informing clients about delays and wait times, support seamless trauma informed service, obtaining insurance information, collects and verifies all patient information. This position is call-center based, and frequently interacting with clients with a history of mental health or substance use problems, or who may have experienced trauma.

This position will also conduct insurance verification and obtain any necessary insurance authorizations.

• Primarily conducts all patient interactions through incoming and outgoing phone calls in a prompt, pleasant and kind manner, providing accurate information or triaging as appropriate.
• Ensures a positive first impression for patients and referents by guiding them through the scheduling process with professionalism and empathy.
• Schedule, reschedule, cancel subsequent appointments across programs for clients who contact the agency by telephone, online intake form, and as requested by service providers.
• Collects and verifies all client data from clients and enters it into the Electronic Health Record accurately at the time of scheduling to ensure smooth revenue cycle.
• Screens clients for sliding fee scale or behavioral fund eligibility.
• Educates clients on the different services, programs, and modalities offered by Canvas Health.
• Follows-up with clinicians and external parties (like case managers) regarding patient scheduling issues.
• Prepares and routes electronic administrative intake packets to be completed electronically prior to client's initial appointment.
• Collaborates with Canvas Health providers and supervisors to ensure the effective placement and scheduling of a client.
• Assist behavioral health professional staff in the preparation of insurance prior authorization forms. Monitor insurance prior authorization denials. Notify appropriate staff to edit, resubmit or contest denial.
• Provide…