Billing Supervisor

Sauk Rapids, Minnesota, United States of America Extraordinary Care. Extraordinary Careers.

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Minnesota , a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Sauk Rapids, Minnesota .

We're reimagining medication management and transforming care.

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Starting Pay Range: $25-$27

Scheduling Requirements:
Rotating shifts Monday-Friday between 8am-7pm

The Supervisor, Billing leads the day-to-day billing, accounts receivable, and collections functions while ensuring work is completed accurately, efficiently, and on time. This position oversees claims adjudication, batch processing and posting, account maintenance, and issue resolution to help maximize revenue and maintain a high level of service for residents, responsible parties, facility staff, and internal partners.

The Supervisor develops and supports team members, monitors productivity and quality metrics, resolves escalated billing issues, and collaborates with other departments to improve processes and address workflow challenges.

• Supervise billing, accounts receivable, and collections activities to ensure accuracy, timely completion, and a high level of customer service.
• Manage team productivity and performance against established metrics, including production volume and error rates.
• Hire, train, schedule, coach, evaluate, and develop team members; address performance or disciplinary matters as needed.
• Ensure all claims are adjudicated and billing batches are completed and posted accurately and on time.
• Monitor prior authorization and rejection queues and ensure outstanding items are researched and resolved promptly.
• Review patient, insurance, and billing information for completeness and accuracy.
• Analyze operational reports, including unbilled revenue, and provide explanations of variances and required corrections.
• Assist with month-end close activities, including statement preparation, reporting, and account analysis.
• Handle escalated billing and account issues and work toward satisfactory resolution for residents, responsible parties, and facility customers.
• Conduct customer account audits as needed.
• Serve as a subject matter expert on department systems and applications, including QS/1, Docu Track, banking software, and other relevant programs.
• Maintain a thorough understanding of all department functions and provide hands-on support to eliminate workflow bottlenecks.
• Lead the development and ongoing maintenance of training manuals, policies, and procedures for each billing function.
• Conduct regular team meetings and coordinate cross-functional discussions to improve communication and resolve operational issues.
• Collaborate with other departments on billing, claims adjudication, and customer account matters.
• Assist with incoming calls and customer service needs when necessary.
• Become cross-trained in all department…