Front Desk & Guest Services Supervisor

Seat Summary

The Front Desk & Ticket Supervisor leads daily front-line operations across front desk and ticketing functions, ensuring efficient service flow, strong guest experience, and accurate transaction execution while supporting team performance and operational coordination.

Lead daily execution of front desk and ticketing operations to ensure a seamless guest arrival experience, strong service delivery, and accurate transaction processing while supporting staffing, team performance, and operational coordination.

• Implement and maintain front desk and ticketing systems, service standards, and SOPs while ensuring consistent team execution.
• Partner with HR to hire, train, schedule, and develop team members while managing staffing levels within established labor budgets.
• Own resolution of escalated guest concerns and ensure consistent service delivery across all guest touchpoints.
• Oversee payment processing, rate application, ticket sales accuracy, refunds, adjustments, and reconciliation procedures.
• Ensure efficient service flow, minimize wait times, and maintain strong execution during peak periods.
• Coordinate with lodging, mountain operations, marketing, and events to ensure alignment on products, communication, and operational readiness, while participating in the Manager on Duty (MOD) rotation to provide resort-wide operational support and leadership presence.
• Maintain reporting, monitor performance, and communicate operational risks or issues.

• Leads with accountability and ownership
• Calm and decisive under pressure
• Strong communicator across teams and departments
• Organized and operationally disciplined
• Guest-focused with a solutions-oriented mindset
• Willing to step in and support wherever needed

• Prior experience in guest services, hospitality, or ticketing operations
• Previous leadership or supervisory experience
• Strong communication and problem-solving skills
• Ability to work weekends, holidays, and peak seasonal periods

• Experience in ski resort or high-volume hospitality environments
• Familiarity with POS and reservation systems
• Experience with scheduling or labor management
• Multi-department operational exposure
• Fast-paced, high-volume, guest-facing environment
• Requires standing and active movement for extended periods
• Regular work during weekends, holidays, and peak seasons
• Requires ability to manage multiple priorities in real time

Benefits: 401K | Health, Dental, & Vision Insurance | HSA (Health Savings Account) | FTO (Flexible Time Off) | Sick Time | Season Pass