Recruitment Delivery Manager Public Sector

Job Title
:
Recruitment Delivery Manager Public Sector (Gateshead or Manchester based)

Department
:
Recruitment

Travel Required
:
Occasional as required for role

Reports to
:
Director of Recruitment UK

Location
:
Gateshead or Manchester

Contract Type
:
Permanent

We’re looking for a results-driven Recruitment Delivery Manager to lead and optimise high volume recruitment delivery within our Public Sector operations. This role is central to ensuring recruitment excellence, managing a high-performing team, and collaborating with sourcing and operational leaders to deliver quality hires ’ll be responsible for driving strategy, reducing dropouts and early attrition, and engaging in high-level conversations that shape the future of our talent delivery within your sector of the business.

A key part of the role is developing and growing our Social Value recruitment strategy.

The role requires you to be on site a minimum of 3 days per week in either our Gateshead or Manchester site.

• People Leadership & Team Management:
  Lead, coach, and develop a team of recruiters and coordinators to meet volume hiring targets; foster a culture of accountability, performance, and continuous improvement; conduct regular performance reviews and support career development.
• Recruitment Strategy & Execution:
  Own the end-to-end delivery of recruitment campaigns across multiple sites and functions; collaborate with the Sourcing Manager, Director of Recruitment and your operational partners/Hiring managers to align candidate pipelines with business needs; monitor recruitment KPIs and SLAs, ensuring timely and quality delivery.
• Social Value Recruiting:
  Work to develop relationships with key strategic social value partners building these out across our key locations as well as in some cases nationally; use data and analytics in partnership with MI and the DWP operational team to provide a targeted approach, cultivating accountability with our partners driving growth and further success; create partner agreements and hold monthly/quarterly reviews to breakdown the status of the relationship, agreement and drive improvements.
• Stakeholder Engagement:
  Partner with DWP operational leaders to forecast hiring needs and tailor recruitment strategy; act as a trusted advisor in workforce planning, talent trends, and market insights; lead high-level conversations with senior DWP stakeholders to influence recruitment outcomes.
• Quality & Attrition Management:
  Implement strategies to improve candidate experience, reduce dropout, and minimise early 30/60/90 days attrition; analyse data to identify trends and root causes of attrition, and take corrective action; ensure quality of hire through robust assessment and selection processes, ensuring this strategy allows you to meet not just the hiring need but the quality requirement on the campaign.

• Proven experience managing high-volume recruitment in a BPO or similar fast-paced environment.
• Strong leadership and stakeholder management skills.
• Data-driven mindset with experience using key metrics to drive performance.
• Excellent communication and influencing skills at all levels.
• Passion for delivering quality hires and improving candidate outcomes.
• Passion for developing a solid Social Value strategy and building out sourcing strategies

• A pivotal role in shaping recruitment delivery.
• Opportunities to innovate and lead strategic initiatives.
• A collaborative, high-energy culture focused on impact and excellence.
• Career progression.