Infrastructure Support Analyst

Overview

Onsite in St. Cloud, MN

Our client seeks an Infrastructure Support Analyst to sustain reliable operations of end-user devices and core infrastructure. The role provides senior-level escalation support, executes maintenance and improvements, and collaborates with teams and vendors to uphold standards in a hybrid Active Directory and Microsoft 365 environment. The position supports secure configurations, enterprise software deployment practices, and operational excellence across office and shop environments.

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $35.00 to $42.00/hr. w2

• Troubleshoot and resolve advanced computer, telephony, printer, and endpoint hardware and software issues as a senior escalation point.
• Plan, configure, and install computers, telephony systems, printers, and related hardware and software according to established standards.
• Apply and enforce standards for end-user devices, operating environments, and security configurations across the organization.
• Participate in technical assessments and assist in implementing approved infrastructure changes, upgrades, and improvements.
• Provide secondary system and network administration support as assigned.
• Serve as a senior escalation point for complex IT service issues requiring advanced problem solving and cross-team collaboration.
• Evaluate performance and usability of technologies and assist with testing, implementation, and training for new solutions.
• Provide technical training to end users as required.
• Lead medium to large projects and continuous improvement efforts as a technical representative.
• Track time spent on requests, incidents, projects, and tasks.
• Document technical solutions and configuration processes.

• Experience supporting Active Directory and Azure AD/Entra hybrid environments, including user, device, and group administration.
• Knowledge of Windows operating system architecture, endpoint configurations, and enterprise software deployment practices.
• Experience with Microsoft 365 applications including Outlook, Teams, SharePoint, and One Drive.
• Experience supporting computer hardware components, peripherals, imaging or baseline configuration, and driver or firmware management.
• Knowledge of network infrastructure concepts.
• Knowledge of endpoint security practices.
• Ability to communicate effectively in written and verbal formats and present to diverse audiences.
• Ability to handle inquiries, apply active listening, and articulate ideas clearly and concisely.
• Ability to work independently and collaboratively with a results-oriented approach.
• Five years related experience and or training or the equivalent of education and experience (preferred).

• Associate’s degree in a related field or equivalent work experience.