Internal Technical Specialist

The Internal I.S. Technical Specialist is responsible for maintaining and monitoring end-user workstations and productivity on local area network. The Internal I.S. Tech Specialist will perform a variety of maintenance, software installation, end-user support, and training tasks to ensure end-user workstations and network performance meet company and user requirements.

• Provide tier II help desk support to Marco users by responding in a timely fashion to needs and concerns relating to computer applications, networks, and general systems issues.
• Identify, diagnose, and resolve technical problems, escalating as needed.
• Install, configure, and maintain personal computers, Windows networks, workstations, file servers, network cabling and other related equipment, devices, and systems; add or upgrade and configure disk drives, printers, and related equipment.
• Perform and/or oversee software and application installation and upgrades.
• Maintain site licenses for department/organization.
• Perform day-to-day maintenance of network serves including backups, administration, and hardware maintenance.
• Plan and implement network security including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity and adding and deleting users.
• Develop and conduct training and instruction for new and existing users on operating systems and other applications to assist users in maximizing use of networks and computing system.
• Maintains confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.

• An associate degree and 2+ years of experience or equivalent experience.
• 2+ years of previous related experience.
• Experience including VoIP, QoS, IP, Network Analyzer, Wireless, directory services, server OS and mail.
• Experience with and understanding of LDAP, TCP/IP, DHCP, SNMP, etc.
• Current high level industry recognized certifications including one or more of the following: CCNA/CCNP, CCDP, CNE, MASE, MCSE preferred.

• Solid understanding of routing and switching.
• Proficiency with business collaboration tools such as MS Office applications and Visio.
• Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Strong problem-solving skills.
• Excellent organizational and time/task management skills.
• Ability to deal with frequent change, delays, or unexpected events.
• Ability to identify and resolve problems in a timely manner.
• Self-starter with the ability to perform with little or no supervision.
• Function collaboratively as part of a fast-paced, client-oriented team.

$22.10 - $33.20 hourly