Claims Coordinator

Overview

At Coborn’s Inc., ownership isn’t just a structure, it’s a mindset. Every employee-owner plays an important role in protecting our people, our guests, and our business. As a Claims Coordinator, you will help support that mission by serving as a key connection point between employees, leadership teams, insurance carriers, and third-party administrators throughout the claims process.

In this role, you will support the administration and coordination of workers’ compensation, general liability, auto, property/product loss, and other claims across our retail, distribution, and manufacturing operations. You’ll help ensure claims are handled accurately, efficiently, and compassionately while maintaining compliance with company policies and regulatory requirements.

You’ll serve as a trusted resource for employees, managers, and claim partners by helping navigate claim processes, maintaining organized documentation, and supporting timely claim resolution. Your work will directly contribute to improving outcomes, reducing risk, and supporting a safe and welcoming workplace for all employee-owners.

• Receive and review First Reports of Injury and other claim or incident documentation for completeness and accuracy
• Enter and report claims timely to insurance carriers and third-party administrators (TPAs)
• Serve as a primary point of contact for claim-related questions and updates
• Communicate directly with employees, claimants, managers, carriers, and vendors with professionalism and empathy
• Gather and submit supporting claim documentation including wage statements, photos, videos, and statements
• Monitor and track claims from initial report through closure
• Support return-to-work and modified duty programs in partnership with HR and leadership teams
• Maintain accurate claim files, documentation, and internal tracking systems
• Assist with OSHA recordkeeping requirements, including OSHA 300, 300A, and 301 logs
• Process designated internally managed claims and assist with compensability determinations
• Monitor open claims and follow up on outstanding items to help drive timely resolution
• Assist with claims reporting, metrics, trend analysis, and cost tracking
• Support claims review meetings, injury prevention efforts, and safety initiatives
• Participate as an active member of the Support Center Safety Committee
• Assist with creating training materials and safety-related communications
• Help identify opportunities to improve claim processes, reduce costs, and enhance employee experience

What’s In It For Me? Our remarkable employees are at the heart of everything we do. At Coborn’s, we’re committed to creating a supportive and rewarding workplace—one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures.

• 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
• Get Paid Daily with Daily Pay – for employees who would like access to their pay before payday, we offer this great benefit!
• Paid Time Off (PTO/Vacation)
• Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!
• Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)
• Paid Military Leave
• Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month
• Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing!
• Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
• Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more!
• Tools, resources and opportunities for career growth and development
• 401(k) plan options – we also match up to 20% of the first 5% contributed
• Participation in our Employee Stock Ownership Program (ESOP)…