Computer Support Technician,St. Cloud Job Saint Cloud area,Minnesota USA,IT/Tech

Position: Computer Support Technician, St. Cloud #2026-29 (Benefit eligible)

The Computer Support Technician provides help desk support and technical assistance to end users throughout the region. This is a benefit eligible position.

Responsibilities

Troubleshoots and resolves customer reported problems with systems/applications.

Performs routine maintenance of computers and equipment.

Provides technical assistance to staff in use of equipment and software.

Installs, configures and tests computer hardware and software.

Runs and/or distributes daily, weekly, and monthly computer generated reports as directed.

Maintains inventory of all hardware and software.

Accesses, uses and maintains confidential labor relations information and maintains the confidentiality of that information.

Monitors work tickets responds in a timely manner and documents work completed.

Supports the Information Technology department by working on projects as assigned.

Travels to libraries throughout the region to provide technology services.

Education and Experience

Two years college or specialized post-high school training in computer science or related field, or equivalent
Two years computer experience

Required Knowledge,

Skills and Abilities

Technical Knowledge

Ability to identify and resolve computer problems
Ability to prioritize work and effectively meet deadlines
Knowledge of basic computer hardware and software
Proficient with computers and applications

Communication, Interpersonal, and Customer Service

Excellent written and oral communication skills
Strong organizational skills with attention to detail

Program and Project Development

Ability to manage multiple priorities and effectively meet deadlines
Ability to identify and resolve problems

Diversity, Equity and Inclusion

Commitment to promoting and sustaining a positive, equitable, diverse and inclusive workplace culture
Ability and experience in collaborating with and managing working relationships across a diverse range of individuals and groups

Other Abilities

Possession of a valid driver’s license and satisfactory driving record
Ability to work with frequent interruptions

A successful candidate will have:

Positive attitude and strong work ethic
Enjoy working with people from diverse backgrounds
Organizational, interpersonal, and time management skills
Ability to self-direct and work as a team member
Ability to meet deadlines and follow instructions
Ability to foster positive working relationships and an inclusive workplace
A desire to learn and develop skills and abilities
Ability to be flexible and adapt to changes

This is a benefits eligible position. We cover the cost of single health, dental and life insurance. Other benefits are available for you to choose from including long and short term disability, vision insurance, identity theft protection, Health Savings Account and Flexible Spending Accounts.

It is GRRL’s policy to provide equal employment opportunity for all, without discrimination on the basis of race, color, creed, age, religion, national origin, marital status, disability, sex, sexual orientation, familial status, status with regard to public assistance, local human rights commission activity or any other basis protected by law.

GRRL accommodates qualified persons with disabilities in all aspects of employment, including the application process. If you believe you need a reasonable accommodation to complete the application process, please contact Human Resources at or hr.mn.us.

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