Implementation Specialist II

Responsibilities

• Responsible for the successful implementation of Deluxe-proposed solutions and configurations on projects as assigned while meeting the client billability levels and billing rates as established for this position.
• Prepare implementation status reports for project managers, clients, and as required, internal management.
• Implement up to five small projects (every 100 hours or less) simultaneously as well as upgrades up to 1000 hours.
• Assist on larger more complex projects that require more than one resource.
• Delivery Services in the area of expertise and product knowledge.
• Work with the project team to prepare customer or internal system by customizing base software application and entering customer‑specific data according to the CRD and other project documentation.
• Test systems prior to delivery and during implementation at the client site or internally to ensure a quality product.
• Document defects and resolution approach.
• Work collaboratively with other team members to resolve issues. Document, communicate status and help elevate issues internally.

• Bachelors in Information Technology, Mathematics, Computer Science, Business or Engineering and 2 years experience or Hs/GED and 6 years experience.
• Experience with Microsoft Office suite and windows‑based operating systems/networks.
• Experience implementing or supporting software solutions.
• 2 years in banking and/or payment processing is preferred or Treasury Management.
• Must be 18 years of age or older.

• software implementation
• project management
• system testing
• defect documentation
• data entry
• custom software configuration
• billing management
• project reporting
• customer‑specific data management
• quality assurance

• collaboration
• communication
• problem‑solving
• organizational skills
• teamwork
• issue escalation
• customer service
• attention to detail
• adaptability
• time management