Operational Support Business Process Manager
Job in
St. Cloud, Saint Cloud, Stearns County, Minnesota, 56301, USA
Listed on 2026-09-07
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
IT Business Analyst, IT Project Manager, Change Management
Job Description & How to Apply Below
- Manage intake and requirements gathering for new Service Now catalog requests
- Analyze business processes and design catalog solutions aligned with enterprise standards
- Create and maintain catalog items, record producers, workflows, and support documentation
- Provide production support for existing catalog items, including troubleshooting and user support
- Coordinate testing activities, including UAT planning and validation
- Develop training materials, knowledge articles, and stakeholder communications
- Collaborate with cross-functional teams to identify automation opportunities and service improvements
- Partner with business stakeholders, process owners, developers, and support teams to deliver scalable self-service solutions
- Bachelor’s degree or equivalent work experience
- 1+ year of experience with tools and techniques for planning, organizing, monitoring and controlling IT projects
- Experience working with Service Now Service Catalog and Request Management
- Strong business analysis and requirements gathering skills
- Experience documenting business processes and translating requirements into technical solution
- Knowledge of workflow automation and IT service management practices
- Excellent communication, stakeholder management, and problem-solving skills
- Project management
- Ability to manage multiple initiatives in a fast-paced environment
- Previous experience in operational support
- Must work from a U.S. Bank location three (3) or more days per week
- Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Demonstrates expertise in Service Now Service Catalog and Request Management, with strong capabilities in business analysis, requirements gathering, and workflow automation. Proven ability to manage multiple IT projects and collaborate with cross-functional teams to enhance service delivery.
Highest-signal resume keywords- Service Now Service Catalog
- Business Analysis
- Requirements Gathering
- Workflow Automation
- Project Management
Hard Skills
- Requirements Gathering
- Business Process Documentation
- Workflow Design
- IT Service Management
- Production Support
- UAT Planning
- Troubleshooting
- Catalog Item Creation
- Process Improvement
- Automation Techniques
- Excellent Communication
- Stakeholder Management
- Problem-Solving
- Collaboration
- Time Management
- IT Project Management
- Operational Support
- Enterprise Standards
- Self-Service Solutions
- Cross-Functional Collaboration
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