Sr APPs Support Analyst

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

The Senior Applications Support Analyst is responsible for providing advanced production support for Microsoft Dynamics 365 Finance & Operations (D365 F&O) within the International Order-to-Cash (O2C) business process area. This role serves as a senior-level technical resource focused on incident management, service restoration, root-cause analysis, operational monitoring, and business support for critical transactions involving sales orders, customer management, inventory, fulfillment, Accounts Receivable, D365 Commerce, and integrated systems.

The position works closely with business stakeholders, product teams, and technology partners to ensure stable system operations, maintain service levels, and minimize disruptions to business-critical processes. This is a hands-on individual contributor role requiring strong troubleshooting capabilities, ownership of complex issues, and effective communication with global stakeholders.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related field.
• 5+ years of hands-on experience supporting Microsoft Dynamics AX and/or D365 Finance & Operations.
• Strong recent experience providing L2 and L3 production support in a global, business-critical D365 F&O environment.
• Strong functional and technical knowledge of Order-to-Cash processes, including:
  Customer setup Sales order processing Pricing Fulfillment and shipping Accounts Receivable Invoicing Returns and credit notes Inventory transactions and related postings
• Experience supporting multi-country D365 F&O operations and production stabilization activities.
• Experience supporting D365 Commerce, e-commerce platforms, order portals, and related integrations.
• Proven experience managing incident life cycles, including triage, troubleshooting, service restoration, root-cause analysis, validation, and closure.
• Strong knowledge of Service Now or similar ITSM platforms, including Incident Management, Problem Management, SLA Management, and Knowledge Management.
• Experience supporting batch processing and business-critical integrations.
• Ability to distinguish and troubleshoot issues related to configuration, security, master data, integrations, transaction processing, customizations, infrastructure, and standard Microsoft functionality.
• Advanced English proficiency with strong written and verbal communication skills.

• Experience supporting global manufacturing, supply chain, retail, or distribution environments.
• Experience reproducing production issues in non-production environments and preparing escalation packages for engineering teams or Microsoft Support.
• [ Familiarity with ERP integrations, middleware platforms, and enterprise application support.
• Experience supporting D365 Commerce Scale Unit (CSU) environments.
• Knowledge of ITIL methodologies and service management best practices.
• Experience supporting large-scale digital transformation or ERP implementation projects.
• Familiarity with monitoring tools, automation processes, and operational support frameworks.
• Strong stakeholder management and multicultural communication skills.

The Senior Applications Support Analyst provides senior-level production support and operational stability for D365 Finance & Operations applications supporting International Order-to-Cash processes. The role…