DSW Store Manager

Find Your Fit at DSW
We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog.

We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for you to be a part of the evolution of DSW.

Market Leader

• We Love What We Do – Bring positive energy and enthusiasm.
• We Own What We Do – Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right – Model high standards of honesty and integrity.
• We Belong – Value unique experiences and encourage different perspectives.

• Elevate the in-store experience by modeling, supervising and coaching associates and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI).
• Develop and communicate store strategies that align with company strategy, fostering a growth mindset, innovation, and solution-oriented ideas.
• Deliver financial plans to drive KPI performance on a weekly, monthly, and quarterly basis and make necessary adjustments.
• Foster an environment of recognition, reinforcing behaviors that meet customer and business needs.
• Resolve customer and associate feedback with a sense of urgency.
• Strategically plan and direct merchandise movement responding to customer trends.
• Communicate to the Market Leader store-specific merchandise inventory recommendations.
• Oversee execution of sales floor standards, maintenance, and operations.
• Create a cohesive talent strategy that meets business needs and hold the team accountable to policy and procedure compliance.
• Oversee all inventory-related activities including freight receipt, product placement, markdowns, and markdown out of stock (MOOS).
• Oversee all omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Utilize the Store Visit Assessment to identify opportunities and implement action plans to course-correct.
• Manage associate timekeeping activities to ensure store labor deliverables are met, including scheduling, forecasting, labor adjustments, and payroll management.
• Build a diverse team that meets the customer experience needs.
• Resolve associate and leadership relationship matters, taking partners when appropriate.
• Lead the performance management process, facilitating developmental conversations, providing feedback, ensuring accountability, and conducting comprehensive year-end reviews.
• Build strong networking relationships to recruit top talent for all positions and ensure timely fill of open positions.
• Develop and implement a strategy that fosters advanced learning and career development.
• Facilitate store meetings as needed and perform other duties as assigned by the Market Leader or Regional Director.

• Excellent customer service with professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Ability to prioritize business functions that drive financial results.
• Excellent verbal and written communication skills.
• Leadership with tempo and accountability to meet time-bound expectations.
• Proven ability to lead an operationally sound business with minimal oversight.
• Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional hours.
• Proficiency in technology used for customer interactions (register, register keyboard, iPhone, calculator).
• Ability to stand or walk around the store up to 100% of working time.
• Lifting ability up to 50 pounds on an occasional to frequent basis.
• Prep to stoop, kneel, crouch, or crawl on a frequent basis.

• Minimum of 4 years of retail management experience.
• Minimum high school graduate or equivalent.
• Some college preferred.

$56,000.00 – $70,000.00 / year

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