Shop Maintenance Manager - St. Cloud

Summary

The Shop Maintenance Manager is directly responsible for providing overall
leadership to the maintenance shop. They are responsible for the strategic
planning, organizing, leading, and controlling of all onsite maintenance related
functions. The Shop Maintenance Manager will supervise and coordinate the
activities of the maintenance shop by guiding safety and environmental, quality,
efficiency, and productivity improvement efforts. Additional responsibilities
include facility and grounds oversight, recruiting, interviewing, hiring, and
ensuring proper training of technicians.

Education and Experience

Bachelor's degree (B.A.) from a four-year college or university; or 5-7
years related experience and/or training; or equivalent combination of education
and experience in the industry.
Firm understanding of the transportation industry with a strong working
knowledge of diesel maintenance and repair principles.
3 or more years of supervisory experience required.
Strong employee performance management, training and coaching, recognition,
and reward skills required.
Thorough understanding of OSHA general shop safety / Haz-Mat regulations.
Thorough understanding of planned and unplanned maintenance, repair, and
body shop processes.

Experience with the tools of the trade to maintain and service equipment
such as diagnostic procedures, technical support, and reliability improvement.
Working knowledge of capital management.
Knowledge of how accounts receivables, accounts payable, and inventory
affect the cycle as well as the techniques for improving working capital and the
metrics that can be used to monitor performance.
Ability to perform effectively under guidance/limited assistance from
functional leadership.
Strong interpersonal skills; able to establish trust and rapport with all
levels of staff. Able to relate effectively to diverse cultures.
Outstanding coordination, facilitation, consultation, and conflict
resolution skills.
Able to foster a culture of transparency and a sense of purpose among the
team and create clear accountabilities and metrics using positive and
collaborative methods.
Excellent organizational skills and ability to manage and prioritize
workload in a fast-paced environment.
Strong planning and problem-solving skills; able to identify and resolve
problems promptly.
Able to gather and analyze information and develop alternative solutions.
Excellent communication skills (written, listening, and verbal).
Proficiency in Microsoft Office (Word, Excel, and Outlook) required.
Willing and able to travel occasionally, including overnight travel.

Essential Duties and Responsibilities

Effectively lead daily shop operations for planned and unplanned
maintenance, repairs, and body shop services on a vast variety of diesel
tractors and trailers.
Effectively manage equipment logistics including the use of materials,
equipment, and employees ensuring safety, quality, and efficient operations.
Directly and/or indirectly supervise, Shop Department Managers, Service
Leaders and Technicians. Resolve most complex business problems for those on the
team.
Conduct regular shop safety inspections, correcting discovered deficiencies
promptly.
Partner with Human Resources in the recruiting, interviewing, selection,
onboarding, and training of new employees.
Provide effective employee performance management utilizing SMART goals,
timely and constructive feedback, coaching for improvement, and progressive
discipline.
Ensure continued focus on the expansion and development of a cohesive shop
service customer support team/department.
Effective management of department annual operating budget cost center, AP,
and AR.
Accountable for shop productivity and repair quality, partnering with
Service Leaders.
Monitor the status of open Work Orders to ensure timely processing and
posting. Address issues that impact the completion of the repair plan in the
estimated time quoted.
Monitor equipment out of service and escalate for resolution when needed.
Participate in continuous improvement activities by reviewing, changing, and
improving processes in line with changing customer expectations/organizational
goals.
Resolve customer concerns related to maintenance; develop strong
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