DSW Store Manager

Reports to:

Market Leader

• We Love What We Do - Bring positive energy and enthusiasm.
• We Own What We Do - Give and receive feedback openly and embrace change as opportunities for growth.
• We Do What’s Right - Model high standards of honesty and integrity.
• We Belong

• Be empowered to meet the customer where they are and personalize their experience:
  • Responsible for elevating the in-store experience by modeling, supervising, and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI).
  • Responsible for the development and communication of store strategies that align to the company strategy, fostering a growth mindset, promoting a culture of innovation, and cultivating a focus on generating solution‑oriented ideas.
  • Delivers financial plans to drive KPI performance on a weekly/monthly/quarterly basis and identifies shifts in business, making necessary adjustments.
  • Fosters an environment of recognition, reinforcing behaviors that meet customer and business needs.
  • Responsible for resolving customer and associate feedback with a sense of urgency.
• Be committed to the customer having a consistent positive experience:
  • Strategically plans and directs the movement of merchandise in response to customer trends.
  • Communicates store‑specific merchandise inventory recommendations to the Market Leader.
  • Responsible for and oversees the execution of sales floor standards, maintenance, and operations.
  • Responsible for creating a cohesive talent strategy that meets business needs.
  • Leads by example and holds the team accountable to ensure all policies and procedures are followed.
• Bring the power of shoes to life by leveraging in‑store and digital services:
  • Oversees all inventory‑related activities, including freight receipt, product placement, markdowns, and markdown of out‑of‑stock (MOOS).
  • Oversees all omni activities in store, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
  • Utilizes the Store Visit Assessment to identify opportunities and creates and implements an action plan to course‑correct in a timely manner.
• Be responsible to pause and put the customer first:
  • Responsible for all associate time‑keeping activities to ensure store labor deliverables are met, including scheduling, forecasting, labor add/reductions, payroll management, etc.
  • Builds a diverse team that meets the needs of the customer experience.
  • Resolves associate and leadership relations matters, taking partners when appropriate.
  • Responsible for leading the performance management process, including facilitating developmental conversations, providing consistent and constructive feedback, ensuring consistent accountability, and conducting comprehensive year‑end reviews.
• Bring fun and energy to everything you do:
  • Builds strong networking relationships to effectively recruit top talent for all positions, ensuring all open positions are filled in a timely manner.
  • Creates and implements a development strategy that fosters a culture of advanced learning and career development.
  • Facilitates store meetings as needed.
  • Performs other duties as assigned by the Market Leader and/or Regional Director.

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Proven ability to develop collaborative working relationships.
• Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
• Proven ability to prioritize business functions that drive financial results.
• Excellent verbal and written communication skills.
• Ability to lead with tempo and hold team accountable to meet time‑bound expectations.
• Proven ability to successfully lead an operationally sound business with little oversight.
• Must have availability to meet the needs of the business, including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100 % of working time standing or walking around the store.
• Lifting, including the ability to lift up to a…