Director,Customer Programs Job Saint Cloud area,Minnesota USA,Management

Job Title

This position is accountable for the overall successful execution of bus programs with our customers. Accountable for ensuring all Contracts are managed efficiently and effectively through the Managers of Customer Programs and the Customer Program Management Team, including all contract deliverables.

Essential Functions:

Develop department annual operating plan and expense budget

Develop MBO's that support the AOP that form the MBO's for the entire Customer Programs Team

Monitor MBO objectives and drive results throughout the year

Ensure robust and effective processes are in place and are reviewed and updated as necessary

Ensure responsibility and accountability for the Managers of Customer Programs and their teams are in place and clear

Ensure that all tools used by the Team to manage Programs are in place and are effective

Maintain reporting for all daily, weekly, monthly and quarterly requirements; monitor issues and become involved when necessary

Develop solid relationships with customers, ensuring alignment with Customer and customer strategies

Strong working relationship with internal customers and support functions

Lead the Customer Programs Team in training and development, staff planning, succession planning; planning and identifying resources required to achieve goals on time and on budget

Responsible for the completion of Manager and staff employee performance reviews (EPR's), and ensuring the department reviews are completed on time

Responsible to ensure all key controls (ICFR Internal Controls) identified under this area of responsibility are designed and operating as outlined in the internal controls over Financial Reporting

Additional Responsibilities:

Ensure policies and processes are established and adhered to, to ensure goals and objectives for all regulatory and legal requirements are met, including organizational Quality, Environmental, Health & Safety Programs

Other duties as assigned

Director, Customer Programs