Director,Customer Programs Job Saint Cloud area,Minnesota USA,Management

This position is accountable for the overall successful execution of bus programs with our customers. Accountable for ensuring all Contracts are managed efficiently and effectively through the Managers of Customer Programs and the Customer Program Management Team, including all contract deliverables.

ESSENTIAL FUNCTIONS

Develop department annual operating plan and expense budget

Develop MBO's that support the AOP that form the MBO's for the entire Customer Programs Team

Monitor MBO objectives and drive results throughout the year

Ensure robust and effective processes are in place and are reviewed and updated as necessary

Ensure responsibility and accountability for the Managers of Customer Programs and their teams are in place and clear

Ensure that all tools used by the Team to manage Programs are in place and are effective

Maintain reporting for all daily, weekly, monthly and quarterly requirements; monitor issues and become involved when necessary

Develop solid relationships with customers, ensuring alignment with Customer and customer strategies

Strong working relationship with internal customers and support functions

Lead the Customer Programs Team in training and development, staff planning, succession planning; planning and identifying resources required to achieve goals on time and on budget

Responsible for the completion of Manager and staff employee performance reviews (EPR's), and ensuring the department reviews are completed on time

Responsible to ensure all key controls (ICFR Internal Controls) identified under this area of responsibility are designed and operating as outlined in the internal controls over Financial Reporting

ADDITIONAL RESPONSIBILITIES

Ensure policies and processes are established and adhered to, to ensure goals and objectives for all regulatory and legal requirements are met, including organizational Quality, Environmental, Health & Safety Programs

Other duties as assigned

QUALIFICATIONS / REQUIREMENTS Education

Bachelors degree, preferably in Business Administration or Communications

Certifications

PMP Structured Training / Certification Experience/Knowledge (Required Experience/Knowledge Only)

Experience

4+ years of hands-on Project Management experience
4+ years of hands-on Contract Management experience
Full product knowledge
Clear understanding of engineering and manufacturing processes would be considered an asset
Proven Leadership ability

Equipment / Machines Used

Computer and Mobile Device
General office equipment

Specific

Job Skills (e.g. computer skills, communication, motivation, organizational skills)

Proficiency with MS Project
Proficiency with MS office specifically Excel, Word and Outlook
Professional maturity and sound judgement with strong decision-making ability
Planning, organization and time management
Problem solving and prioritization
Clear communication

Travel

Up to 50% travel time may be required

Physical Activity / Requirements

General office physical activity
Site and plant visits are required

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Director, Customer Programs