HVAC Branch Manager

Branch Manager

Employment Type: Full Time, Exempt

Location: St. Cloud, MN

Reports To: Regional Manager

• Operational Leadership:
  Manage day‑to‑day operations of the branch, including sales, inventory, staffing, and administrative tasks. Continuously evaluate action plans to meet customer needs and company objectives.
• Team Development:
  Recruit, train, and develop branch personnel. Foster a productive team environment by providing coaching, feedback, and performance evaluations.
• Sales and Customer Service:
  Collaborate with sales associates to drive sales growth and maintain exceptional customer service standards. Develop and maintain customer relationships, address complaints promptly, and ensure customer satisfaction.
• Financial Management:
  Achieve sales and profitability goals set by corporate. Monitor expenses, manage inventory, and ensure accurate financial reporting.
• Facility Management:
  Ensure the branch facility meets company standards for cleanliness, safety, and security.
• Uphold Corporate Mission and Value Statements.
• Prioritize "Customer First" standards and resolve customer complaints promptly.
• Maintain exceptional customer service and safety standards.
• Develop and motivate branch team members.
• Collaborate with sales associates to drive sales growth.
• Ensure accurate and timely completion of administrative tasks.
• Implement credit and collection procedures.
• Ensure regular attendance and punctuality.
• Coordinate vehicle maintenance and driver qualifications.
• Perform other duties as assigned.

• Supervisory experience or training.
• Problem‑solving and decision‑making skills.
• Strong communication and interpersonal skills.
• Knowledge of heating and cooling systems.
• Understanding of accounting principles.
• Proficiency in mathematics.
• Familiarity with company products and computer systems.
• Valid driver's license and ability to operate branch vehicles.

Fast‑paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturday (half day). This is a safety sensitive position.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue
  365
• Access to 24‑Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short‑ and Long‑term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage
  - Discounts on Entertainment, Shopping and MORE!
• Access to Life Mart
  - Discounts on Hotels, Apple Products and MORE!
• Career Advancement Opportunities & On‑site training courses
• Weekly Pay
  - Every Friday