Service Center Manager Trainee

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers—who have all found their way to our team. No matter where you’ve been or what you’re looking for, discover how your road leads to Valvoline.

ROLE OVERVIEW:
What you’ll do to drive success

When you join us as a Service Center Manager Trainee, your personal and professional goals will be fueled by a friendly and collaborative team environment. Together, we’ll help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their vehicles.

This is a structured leadership development role, designed to build the next generation of Service Center Managers s is a time-bound, milestone-driven experiencing focusing on readiness for full store leadership. You will be assigned to a host service center and will develop operational, people management, and business acumen skills under the active coaching of your Area Manager and Service Center Manager (SCM) mentor.

This position is a defined pathway to SCM placement.

Your road to VIOC doesn’t require previous automotive experience. Through a combination of our award-winning training program and your own experience, you will be expected to:

Lead the customer experience by acting as Manager on Duty, directing team members and coaching while working on the floor to ensure excellent customer service. This includes performing oil changes and additional services on customer vehicles as necessary

Build the skills required to lead, develop, and retain a high-performing hourly team. You should demonstrate measurable improvement in team performance indicators

Develop foundational competency in store P&L awareness and daily business administration, including opening and closing the service center, reconciling cash and handling deposits, inventory management, labor scheduling for hourly employees

Participate in structured check-ins with the assigned Area Manager to assess progress against program milestones

Handle customer inquiries, service recommendations, and complaints in alignment with VIOC’s service standards

Take on other duties and responsibilities as determined by ValvolineBENEFITS:
What you’ll gain to fuel your goals
* We’re committed to putting our people first in every way possible. That’s why we offer a variety of benefits to help you navigate and advance a better future.

Here’s a look at some of our unique benefits:

Compensation: $24.50 per hour/hour. After promotion to Service Center Manager (SCM), you will transition to salary pay with bonus potential

Career Acceleration:
Grow in the trainee program to run your own Service Center as a SCM and continue to gain the skills to advance your career.

Debt
- Free Education:

13 paid credit hours/year at WilmU, covering partial enrollment over two semesters.

Life Balance:
No late-night hours, holidays off, paid time-off availability, and back-up child and elder care Health & Wellness:
Medical, dental, and vision, plus prescription drug coverage with Health Savings Account contributions.

Mental Health:
Our most important role is to support you along your journey voline’s EAP (Employee Assistance Program) provides quick, free, confidential well-being support for all areas of our lives including personal and work relationships, family life, mental health, and legal issues.

Employee Perks:
Company-provided uniforms and tools, 50% discount on VIOC automotive services, and 401(k) savings plans with a 100% match up to 5%.

QUALIFICATIONS:

What you’ll need to keep moving forward

From day one, we will help prepare you to complete the trainee program and become a Service Center Manager. You’ll combine that training with your own skills to kick start your road  succeed in this role, we seek team members with:

One year of supervisory, management, or team lead experience required, preferably in a retail, automotive, military, or customer service environment

Demonstrated ability to coach or develop others

Experience managing shift-level operations or leading a team of 3+ direct reports

Familiarity…