Assistant Director of Admissions Operations- MSUAASF Range C

Assistant Director of Admissions Operations- MSUAASF Range C

The Assistant Director of Admissions Operations provides strategic and operational leadership for the systems, processes, and data that support graduate admissions ud State University. This position oversees application processing, workflow management, CRM and Student Information System (SIS) administration, data integrity, reporting, and compliance. The Assistant Director partners with academic programs, the Graduate School, International Student and Scholar Services, Information Technology, and other campus stakeholders to ensure an efficient, equitable, and student-centered admissions experience.

• Lead admissions operational planning and annual cycle setup.
• Design, document, and continuously improve admissions workflows to increase efficiency and accuracy.
• Oversee application intake, document tracking, and decision workflows for domestic and international applicants.
• Establish quality assurance standards and service-level expectations.
• Serve as functional lead for the admissions CRM, application & review solution, and Student Information Systems (ISRS and/or Work Day).
• Configure application cycles, forms, workflows, queries, and communications.
• Maintain data accuracy through audits, de-duplication, and compliance checks.
• Coordinate testing and enhancements with IT and system vendors.
• Develop dashboards and reports to monitor funnel performance and operational metrics.
• Analyze time-to-decision, application volume, and yield indicators.
• Provide actionable insights to admissions leadership and academic programs.
• Ensure compliance with FERPA, data privacy requirements, and Minnesota State policies.
• Oversee secure management of applicant records and records retention.
• Collaborate with International Student and Scholar Services on international application compliance.
• Serve as primary operational liaison to academic programs.
• Partner with recruitment and marketing staff to align operations with outreach strategy.
• Improve applicant experience through clear communications and consistent processing timelines.
• Lead worker to admissions operations staff and student employees.
• Coordinate onboarding, training, and cross-training initiatives.
• Foster a culture of service excellence, equity, and continuous improvement.

Minimum Qualifications

• Master's degree plus one year of professional experience in admissions operations, enrollment management, or related field OR, Bachelor's degree plus two years of professional experience in admissions operations, enrollment management, or related field
• Professional experience with admissions CRMs and Student Information Systems
• Demonstrated knowledge and application of FERPA and data privacy standards
• Demonstrated commitment to equity, inclusion, and student success
• Strong organizational skills with the ability to manage multiple, competing priorities
• Excellent customer service and communication
• Excellent time management
• Strong analytical and problem-solving skills

Preferred Qualification

• Master's degree or other experience in post-baccalaureate education
• Experience serving graduate students and adult learners
• Experience with international admissions processes
• Experience supervising staff and leading operational projects
• Experience configuring admission applications and CRM solutions

Other Requirements

• Office-based position with extensive computer use.
• Evening and weekend work required to support recruitment and outreach activities.
• Periodic regional, national, and occasional international travel is required.

Please note that successful applicants must be eligible to work in the United States on or before the effective date of appointment. Eligibility includes being a U.S. citizen or national, a lawful permanent resident, or a foreign national authorized to work in the U.S. without the need for employer sponsorship. Employees must maintain work authorization without sponsorship for the duration of their appointment.

Documents Needed to Apply

• Resume/CV
• Cover Letter
• Unofficial Transcript(s)

Work Shift (Hours / Days of work)

8:00am-4:30pm (M-F), occasional evenings or weekends

About

The successful candidate will share St. Cloud State's commitment to our mission, and in particular, the value we place in diversity, equity, and inclusion (DEI) as outlined in SCSU's It's Time strategic framework. Notably, we uphold the advancement of diversity, equity, and inclusion and engage in intentional actions to address systemic inequities throughout the university and surrounding environment. DEI values, practices, and strategies are embedded into the fabric of our institution and campus community, and they align with the priorities expressed in the Minnesota State system's Equity 2030 initiative.

SCSU expects all of its employees to help advance these practices and to contribute to the development of an anti-racist, inclusive community.

Employment for this position is covered by the collective bargaining agreement for the Minnesota State University Association of Administrative and…