Customer Success Lead: Retention & SLA Champion
Job in
Saint Cloud, Stearns County, Minnesota, 56398, USA
Listed on 2026-08-09
Listing for:
Reliable Premium Management
Full Time
position Listed on 2026-08-09
Job specializations:
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Reliable Premium Management seeks a Customer Success Support Manager to lead a growing team across onshore and offshore members. You will coach staff, set targets, and drive quality metrics to deliver on RPM's customer promise.
You will partner with the Onboarding Manager, Director of Customer Success, and Operations to align culture and business goals and you will actively resolve escalations to protect retention and CSAT.
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