Quality Assurance Lead Nights

Job Title: Quality Assurance Lead

Department: QA

Reports To: Production Supervisor

FLSA Status: Non-exempt

Pay Band: 5

Wage Range: $19.61-$27.41

Shift: Nights/7p-7a Pink Nights

Shift Differential: $2.00

Base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence consideration.

A Quality Assurance/Training Lead helps monitor and improve the quality processes implemented to ensure customer satisfaction, administers and supports the facilities training needs, and makes continuous improvements to the processes that ensure Nahan meets training, quality, and profitability requirements per policies and procedures.

• Quality Assurance Leadership:
  • Lead all QA processes, including continuities, signoffs, and samples, ensuring implementation across all employees.
  • Monitor and audit QA processes throughout the shift, recommending improvements as needed.
  • Assist in resolving quality issues by gathering data, determining scope, and quarantining products when necessary.
  • Document and initiate root cause and corrective action activities for issues meeting the threshold.
  • Assist with corrective actions for quality issues.
  • Maintain and update QA documents, making recommendations for improvements.
• Training Coordination:
  • Coordinate training activities for new hires and re-train for existing staff.
  • Meet with Production Leaders at shift start-up to play daily training needs.
  • Collaborate with Training SMEs to ensure tailored training plans for each trainee.
  • Ensure proper training documents are utilized and completed.
  • Evaluate trainees to determine when they meet expectations outlined in trainees.
  • Provide SOP training for production staff.
  • Maintain and update training documents, making recommendations for improvements.
• Customer Concerns:
  • Assist in gathering information to address and resolve customer concerns investigations.
• Quality Control (QC):
  • Collect and file all QC pulls from the previous shift.
  • Verify that all "Match job" QC pulls have matching components.
  • Support production in gathering and analyzing quality issue data.
• Perform daily, weekly, and monthly Total Productive Maintenance (TPM) tasks to ensure optimal equipment performance where applicable to QA.
• Follow all Nahan Safety and Quality Standards.
• Work assigned shifts, including weekends and overtime, as required.
• Perform other duties as assigned by the supervisor.

• Ability to train new hires with a person-centered approach.
• Strong attention to detail and ability to identify quality defects.
• Ability to read and interpret work orders and technical specifications.
• Ability to work independently, part of a team, training and coach others.
• Strong communication skills (written, verbal, and listening).
• Excellent time management skills and organizational skills.
• Proficiency/fluent with English language, both written and verbal.
• Secondary language in Spanish or others, value added.

• High School Diploma or equivalent.
• Post Secondary Education in Quality Assurance preferred.
• Prior Printing/Training Experience Preferred.

• 100% Employer Paid Life Insurance
• 100% Employer Paid Short Term & Long-Term Disability Insurance
• Accident & Critical Illness coverage
• 401K & Profit Sharing with Employer Match
• Vacation/Holiday

The job operates in a manufacturing environment with moderate to loud noise levels. This role requires frequent use of printing equipment and machines. The employee will regularly stand, walk, climb, and lift up to 50 lbs. PPE may be required. The position involves exposure to machinery, metal dust, paper dust, and hazardous materials as described in the full safety and physical demands statement.

Nahan is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability or any other characteristic protected by law.